Retail Associate

The Salvation Army USA Central Territory; Holland (MI); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Holland, MI is seeking a part-time Retail Associate to deliver friendly customer service, process donations, and help maintain a welcoming shopping environment. You will assist customers on the sales floor and at the donation area, operate the register, and follow cash-handling policies.

This role requires flexibility for early or late shifts, weekends, and some holidays. You will sort, price, tag, and stock donated merchandise, prepare items for sale, and

Qualifications

• Provide excellent customer service on the sales floor and donation area.
• Operate the POS system accurately and manage cash drawer per policy.
• Assist donors with donations and provide receipts.
• Sort, price, tag, and stock donated merchandise according to goals and timelines.

Responsibilities

• Maintain a friendly, professional demeanor with customers, donors, coworkers, and leadership.
• Provide excellent customer service on the sales floor and donation area.
• Operate the POS system accurately and follow cash handling policies.
• Assist donors with donations and provide receipts.

Skills

Customer service

Cash handling

POS system

Teamwork

Store operations

Donation processing

Tools

Point-of-Sale (POS)

Cash drawer management

Job description

Retail Associate

Location: Holland, MI
Pay: $14.00 per hour
Job Type: Part-time
Schedule: 25 hours per week, including evenings, weekends, and holidays as scheduled

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We are looking for a friendly, dependable Retail Associate to provide great customer service, keep the store organized, process donations, accept donations, and help create a welcoming shopping experience for customers and donors.

What You'll Do

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.


• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.


• Operate the Point-of-Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.


• Implement store opening and closing procedures as assigned.


• Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.


• Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.


• Identify and set aside items for eCommerce sales as assigned.


• Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience. Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.


• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.


• Complete bank runs and other assigned duties in accordance with Salvation Army policy.


• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.


• Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignments to other stores if the need arises.


• Other duties as assigned.

Training Provided

• Paid training on register and store procedures


• Ongoing coaching and support from store leadership


• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community


• On-the-job training


• Team-oriented environment


• Employee Discount, Employee Assistance Program, and more!