Retail Associate - Donation & Sales Floor

GOODWILL IND OF THE CHESAPEAKE INC; Baltimore (MD); On-site; USD 33,000 - 43,000; Full time

Job summary

Goodwill Industries of the Chesapeake is hiring a Retail Associate at the Plaza Retail Store in Baltimore, MD. This full-time role supports daily store operations, assists customers and donors, and helps maintain a welcoming shopping environment.

You will handle donations, pricing, tagging, stocking, and cash register duties while contributing to fundraising efforts and upholding Goodwill’s mission. Flexibility for evenings, weekends, and holidays is required, with reliable transportation for

Qualifications

• High school diploma or equivalent preferred.
• Customer service, retail or material handling experience preferred.
• Forklift operation may be required at some locations (certification provided within 30 days).

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner
• Help donors unload items, issue donation receipts, and maintain accurate records
• Support merchandise production by sorting, pricing, and tagging goods
• Stock and maintain organized sales floor and backroom areas
• Operate a cash register and POS system accurately
• Assist with daily opening, closing, and recovery tasks
• Support fundraising initiatives and uphold Goodwill’s mission
• Follow safety, cleanliness, and housekeeping standards

Skills

Customer service

Retail experience

Material handling

Forklift operation

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Service Workers Plaza, Baltimore, MD, US

2 days ago Requisition ID: 5125

Salary Range: $16.00 To $16.00 Hourly

Plaza Retail Store
Full Time $16.00/hourly

Join Goodwill Industries of the Chesapeake as a Retail Associate, supporting daily store operations while helping advance programs that benefit the local community. Responsibilities include customer service, donation support, and sales floor assistance. This role combines active work with meaningful community impact.

What You’ll Do

• Greet and assist customers and donors in a professional, friendly manner
• Help donors unload items, issue donation receipts, and maintain accurate records
• Support merchandise production by sorting, pricing, and tagging goods
• Stock and maintain organized sales floor and backroom areas
• Operate a cash register and POS system accurately
• Assist with daily opening, closing, and recovery tasks
• Support fundraising initiatives and uphold Goodwill’s mission
• Follow safety, cleanliness, and housekeeping standards

Schedule & Availability

• Full-time hours
• Weekend availability (Saturday and Sunday) is required
• Ability to work flexible shifts, including evenings and holidays
• Reliable transportation required for each scheduled shift

What We’re Looking For

• High school diploma or equivalent preferred
• Customer service, retail, or material handling experience preferred
• Ability to follow instructions and work with frequent interruptions
• Strong communication and teamwork skills
• Dependable, adaptable, and service-oriented
• Some locations may require forklift operation (certification provided if needed within 30 days of hire)
• Must be able to read clothing tags and labels in English

Physical Requirements

• Lift up to 50 lbs (frequent lifting up to 25 lbs)
• Stand, walk, bend, reach, and use hands throughout shift
• Medium physical demand work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work at Goodwill?

Goodwill Industries of the Chesapeake offers competitive pay, growth opportunities, and the chance to support programs that strengthen our local community.