Retail Associate: Customer Service & Community Impact

GOODWILL IND OF THE CHESAPEAKE INC; Baltimore (MD); On-site; USD 33,000 - 43,000; Full time

Job summary

Goodwill Industries of the Chesapeake is hiring a Retail Associate at the Plaza Retail Store in Baltimore, MD. This full-time role supports daily store operations, assists customers and donors, and helps maintain a welcoming shopping environment.

You will handle donations, pricing, tagging, stocking, and cash register duties while contributing to fundraising efforts and upholding Goodwill’s mission. Flexibility for evenings, weekends, and holidays is required, with reliable transportation for

Qualifications

• High school diploma or equivalent preferred.
• Customer service, retail or material handling experience preferred.
• Forklift operation may be required at some locations (certification provided within 30 days).

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner
• Help donors unload items, issue donation receipts, and maintain accurate records
• Support merchandise production by sorting, pricing, and tagging goods
• Stock and maintain organized sales floor and backroom areas
• Operate a cash register and POS system accurately
• Assist with daily opening, closing, and recovery tasks
• Support fundraising initiatives and uphold Goodwill’s mission
• Follow safety, cleanliness, and housekeeping standards

Skills

Customer service

Retail experience

Material handling

Forklift operation

Education

High school diploma or equivalent

Job description

Goodwill Industries of the Chesapeake is hiring a Retail Associate at the Plaza Retail Store in Baltimore, MD. This full-time role supports daily store operations, assists customers and donors, and helps maintain a welcoming shopping environment.

You will handle donations, pricing, tagging, stocking, and cash register duties while contributing to fundraising efforts and upholding Goodwill’s mission. Flexibility for evenings, weekends, and holidays is required, with reliable transportation for