Retail Associate Customer Service

City of Lincoln; Chester (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is hiring a Retail Associate Customer Service (Finance) to support store operations, assist customers, and maintain a clean, well-presented sales floor.

The role emphasizes courteous service, accurate cash handling, and collaboration with management to meet visual and sales goals. Evening and weekend availability may be required.

Qualifications

• Experience in customer-facing roles is preferred but not required.
• Ability to greet customers and assist with purchases.
• Interest in maintaining store appearance and cleanliness.

Responsibilities

• Greet customers promptly and assist with transactions.
• Maintain clean, neat, and organized sales floor and wrap desks.
• Assist with stocking and rotating stock on the floor.
• Engage customers and provide help as needed on the sales floor.
• Adhere to cash handling guidelines and process transactions accurately.
• Support visual merchandising and end-cap displays.
• Meet store goals related to rounding up purchases.
• Follow store safety and privacy policies.

Skills

Customer service

Cash handling

Visual presentation

Floor merchandising

Communication

Education

High School Diploma or GED

No prior experience required

Job description

Goodwill of Central and Coastal Virginia

Retail Associate Customer Service (Finance)

Position Summary

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store's appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Essential Duties

Other duties within the scope of this position may be assigned.

1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
2. Greet every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.
4. Processes customer transactions quickly and accurately within the cash handling guidelines.
5. Participates in putting fresh product out on the sales floor.
6. Participates in rotating stock.
7. Understands the store's Round Up goal and meets the individual goal assigned by the store manager.
8. Maintains the sales floor in a clean, neat and orderly fashion.
9. Maintains wrap desks free of clutter.
10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.
11. If unable to address store cleanliness issues, brings the situation to the attention of management.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click on this link to access our EEO / Affimative Action Program posters and learn about your rights as an applicant.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation or have questions regarding the listed compensation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodation.