Retail Associate Customer Service

City of Lincoln; Chesterfield Court House (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Retail Associate Customer Service (Finance) to support customers, keep the sales floor orderly, and help with visual presentation.

You will greet customers, assist on the floor, process transactions quickly and accurately, rotate stock, and participate in restocking while upholding safety and policy standards.

The role requires a High School Diploma or GED and a willingness to pass a background check; evening/weekend availability may be needed.

Qualifications

• High school diploma or GED preferred.
• No prior professional experience required.
• Criminal background check is required.

Responsibilities

• Greet customers promptly and courteously as they enter the store.
• Assist customers on the sales floor and provide product information.
• Process customer transactions quickly and accurately within cash handling guidelines.
• Participate in rotating stock and restocking activities.
• Maintain the sales floor, wrap desks, and visual presentations.
• Support store cleanliness and organization; report issues to management.
• Help achieve Round Up goals and store objectives.
• Ensure a safe, welcoming shopping environment for all customers.

Skills

Customer service

Communication

Teamwork

Cash handling

Problem solving

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia

Retail Associate Customer Service (Finance)

Position Summary

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store's appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.
4. Processes customer transactions quickly and accurately within the cash handling guidelines.
5. Participates in putting fresh product out on the sales floor.
6. Participates in rotating stock.
7. Understands the store's Round Up goal and meets the individual goal assigned by the store manager.
8. Maintains the sales floor in a clean, neat and orderly fashion.
9. Maintains wrap desks free of clutter.
10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.
11. If unable to address store cleanliness issues, brings the situation to the attention of management.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.