Retail Associate Customer Service

Goodwill of Central and Coastal Virginia in; Newport News (VA); On-site; USD 25,000 - 38,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Retail Associate in the Finance area to deliver exceptional customer service and support the store’s visual presentation. You will greet customers, handle transactions, and assist with merchandising and stock rotation.

The role requires flexibility to work evenings and weekends, with an emphasis on accuracy, attention to detail, and adherence to safety and privacy policies. Background checks are required.

Qualifications

• High School Diploma or GED preferred or combination of education and work experience.
• No previous experience required for this role.
• Criminal background check required as part of employment process.

Responsibilities

• Greet customers and assist with inquiries; provide courteous service.
• Process transactions quickly and accurately within cash handling guidelines.
• Maintain clean, neat sales floor and assist with visual presentation.
• Participate in stocking, rotating stock, and merchandising activities.
• Help meet store round-up and fundraising goals set by management.
• Keep wrap desks and floor clutter-free and organized.
• Ensure end caps and displays are visually appealing and well-stocked.
• Address store cleanliness issues by reporting to management when needed.
• Engage with customers on the floor to offer assistance and support.
• Work evenings and weekends as business needs dictate.
• Follow safety and privacy policies in all duties.

Skills

Customer service

Cash handling

Stocking/merch

Teamwork

Attention to detail

Education

High School Diploma or GED preferred

No prior experience required

Job description

Goodwill of Central and Coastal Virginia

Retail Associate Customer Service (Finance)

Position Summary

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store's appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. 1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
2. 2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
3. 3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.
4. 4. Processes customer transactions quickly and accurately within the cash handling guidelines.
5. 5. Participates in putting fresh product out on the sales floor.
6. 6. Participates in rotating stock.
7. 7. Understands the store's Round Up goal and meets the individual goal assigned by the store manager.
8. 8. Maintains the sales floor in a clean, neat and orderly fashion.
9. 9. Maintains wrap desks free of clutter.
10. 10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.
11. 11. If unable to address store cleanliness issues, brings the situation to the attention of management.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• • High School Diploma or GED preferred. Will consider a combination of education and work experience.
• • No previous experience required.
• • No professional certifications are required for this position.
• • The associate is not required to drive as part of their job duties.
• • The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• • The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• • The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• • The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.