Retail Associate Customer Service

Goodwill of Central and Coastal Virginia in; Williamsburg (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Retail Associate Customer Service (Finance) to support exceptional customer service, keep the sales floor neat, and assist with transactions and stock as needed.

The role requires a high school diploma or GED, no prior experience required, and a background check. Evening and weekend availability may be needed. This position emphasizes adherence to safety and privacy policies within a retail environment.

Qualifications

• High school diploma or GED preferred; combination with work experience considered.
• No prior professional certifications required for this position.
• The associate must pass a criminal background check.

Responsibilities

• Provide excellent customer service and greet customers as they enter the store.
• Assist with cleaning, stocking, and visual presentation of the sales floor.
• Process transactions quickly and accurately within cash handling guidelines.
• Engage with customers on the floor and offer assistance as needed.
• Maintain cleanliness and organization of wrap desks and sales floor.
• Support with stock rotation and display updates throughout shifts.
• Adhere to store policies, safety rules, and confidentiality requirements.

Skills

Customer service

Communication

Job skills knowledge

Values alignment

Results driven

Education

High School Diploma or GED

Job description

Retail Associate Customer Service (Finance)

Position Summary

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store's appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.

2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.

3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.

4. Processes customer transactions quickly and accurately within the cash handling guidelines.

5. Participates in putting fresh product out on the sales floor.

6. Participates in rotating stock.

7. Understands the store's Round Up goal and meets the individual goal assigned by the store manager.

8. Maintains the sales floor in a clean, neat and orderly fashion.

9. Maintains wrap desks free of clutter.

10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.

11. If unable to address store cleanliness issues, brings the situation to the attention of management.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

• Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Equal Opportunity/Affirmative Action

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.