Retail Associate — Customer Experience Pro

The TJX Companies, Inc.; New London (CT); On-site; USD 48,584,000 - 49,972,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare options

Job summary

Marshalls in New London, CT is hiring a customer-focused associate to deliver a highly satisfying shopping experience. You will engage with customers, follow company standards, and help maintain a clean, organized store environment.

Responsibilities include ringing purchases, promoting loyalty programs, and supporting store operations. The position offers a starting pay range of $16.94 to $17.44 per hour, with benefits and opportunities for development within TJX.

Qualifications

• Excellent customer service skills.
• Able to work flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.
• Works effectively with peers and supervisors.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Maintains and upholds merchandising philosophy and follows established procedures.
• Accurately rings customer purchases/returns and counts change back to customer.
• Promotes credit and loyalty programs.
• Initiates and participates in store recovery and ensures store cleanliness.
• Supports safety, labor laws, and loss prevention standards.
• Provides recognition and constructive feedback to teammates.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Attention to detail

Multi-tasking

Lifting heavy objects

Job description

Marshalls in New London, CT is hiring a customer-focused associate to deliver a highly satisfying shopping experience. You will engage with customers, follow company standards, and help maintain a clean, organized store environment.

Responsibilities include ringing purchases, promoting loyalty programs, and supporting store operations. The position offers a starting pay range of $16.94 to $17.44 per hour, with benefits and opportunities for development within TJX.