Retail Associate: Customer Experience & Merchandising

Ross Stores (old); Hollister (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Ross Stores in Hollister, CA is seeking a Retail Associate to ensure a positive shopping experience. You will greet customers, assist with merchandise, and maintain clean, organized presentation following brand standards.

This role emphasizes safety, customer service, and teamwork. You will operate registers, respond to service requests, and support loss prevention while upholding store policies and Ross values.

Qualifications

• Effective communication with customers, associates and store leadership.
• Ability to perform basic mathematical calculations used in retail.

Responsibilities

• Maintain safety as the top priority and follow safe work practices.
• Create a safe, clean and organized sales floor with clear egress.
• Greet customers, assist with merchandise and answer questions politely.
• Operate registers and handle customer transactions accurately.
• Respond to customer service calls and escalate issues to leadership when needed.
• Represent the Ross brand and uphold store policies and loss-prevention standards.
• Assist with replenishment, merchandising and daily housekeeping tasks.

Skills

Effective communication

Basic math

Job description

Ross Stores in Hollister, CA is seeking a Retail Associate to ensure a positive shopping experience. You will greet customers, assist with merchandise, and maintain clean, organized presentation following brand standards.

This role emphasizes safety, customer service, and teamwork. You will operate registers, respond to service requests, and support loss prevention while upholding store policies and Ross values.