Retail Associate - Customer Experience & Merchandising

Ross Stores; Cupertino (CA); On-site; USD 26,000 - 27,000; Full time

Job summary

Ross Stores is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, operate registers, and maintain a clean, organized store environment.

Join Ross Stores to contribute to a fast-paced treasure-hunt atmosphere, support loss prevention, and deliver friendly service while upholding company standards and safety guidelines across departments.

Qualifications

• Effective communication with customers, colleagues, and leadership to ensure a friendly, cooperative environment.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions.
• Provides prompt and efficient responses to Customers at all times and handles issues in a courteous manner.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain store and team areas.
• Maintains a professional appearance and adheres to dress code.
• Performs daily sizing and recovery to keep store neat and organized.
• Expedites merchandise to the sales floor and maintains brand familiarity across departments.
• Follows Loss Prevention and MOS policies and proper cash handling procedures.

Skills

Communication

Math skills

Job description

Ross Stores is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, operate registers, and maintain a clean, organized store environment.

Join Ross Stores to contribute to a fast-paced treasure-hunt atmosphere, support loss prevention, and deliver friendly service while upholding company standards and safety guidelines across departments.