Retail Associate - Customer Experience & Merchandising

The TJX Companies, Inc.; Carbondale (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Paid holidays

Job summary

The TJX Companies, Inc. in Carbondale, IL is seeking a customer-focused team member at TJ Maxx to deliver a highly satisfying shopping experience. You will assist customers, handle transactions, and maintain a clean, organized store floor following company standards.

This role emphasizes strong communication, multitasking, and the ability to adapt to changing directions. Benefits include associate discounts and competitive pay starting at USD $15.00–$15.50 per hour.

Qualifications

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multitasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred (if applicable).

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Promotes credit and loyalty programs.
• Accurately rings customer purchases/returns and counts change back to customer.
• Maintains and upholds merchandising philosophy and procedures.
• Processes and prepares merchandise for the sales floor following procedures.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and safety on the sales floor.
• Supports shrink reduction programs and safety awareness.

Skills

Customer service

Flexible schedule

Communication

Multitasking

Attention to detail

Teamwork

Job description

The TJX Companies, Inc. in Carbondale, IL is seeking a customer-focused team member at TJ Maxx to deliver a highly satisfying shopping experience. You will assist customers, handle transactions, and maintain a clean, organized store floor following company standards.

This role emphasizes strong communication, multitasking, and the ability to adapt to changing directions. Benefits include associate discounts and competitive pay starting at USD $15.00–$15.50 per hour.