Retail Associate — Customer Experience Champion

The TJX Companies, Inc.; Orlando (FL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Paid holidays

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking staff to deliver an outstanding customer experience in a fast-paced store environment in Orlando, FL. You will engage with customers, maintain store standards, and support loss prevention while promoting credit and loyalty programs.

The role emphasizes teamwork, adaptability, and strong communication, with opportunities to work across departments as needed. Competitive hourly pay and a comprehensive benefits package are offered.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls, part of The TJX Companies, Inc., is seeking staff to deliver an outstanding customer experience in a fast-paced store environment in Orlando, FL. You will engage with customers, maintain store standards, and support loss prevention while promoting credit and loyalty programs.

The role emphasizes teamwork, adaptability, and strong communication, with opportunities to work across departments as needed. Competitive hourly pay and a comprehensive benefits package are offered.