Retail Associate — Create Positive Customer Experiences

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Mentor (OH); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Bonus incentive plan

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Job summary

Goodwill in Mentor, OH is seeking a Retail Associate to deliver outstanding customer experiences, restock shelves, and help create a welcoming store. Join a mission-driven team that empowers people through work and community impact.

You’ll handle day-to-day store operations, participate in promotions, and work with teammates to meet goals. No prior retail required—training is provided, with benefits including PTO and a company-supported retirement plan.

Qualifications

• Passion for retail and delivering outstanding customer experiences.
• Strong teamwork and communication skills with a proactive attitude.
• Flexibility to adapt to a dynamic retail environment and prioritize tasks.
• Experience in retail, sales, or customer service is a plus, but not required - training provided.

Responsibilities

• Deliver exceptional customer service by greeting and assisting shoppers.
• Support team in meeting sales goals and KPIs.
• Collaborate with teammates and participate in team meetings to improve store performance.
• Restock shelves, organize displays, and conduct inventory counts.
• Maintain a clean, safe, and organized store environment.

Skills

Customer service

Teamwork

Sales

Inventory

Job description

Goodwill in Mentor, OH is seeking a Retail Associate to deliver outstanding customer experiences, restock shelves, and help create a welcoming store. Join a mission-driven team that empowers people through work and community impact.

You’ll handle day-to-day store operations, participate in promotions, and work with teammates to meet goals. No prior retail required—training is provided, with benefits including PTO and a company-supported retirement plan.