Retail Associate

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Mentor (OH); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Bonus incentive plan

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Job summary

Goodwill in Mentor, OH is seeking a Retail Associate to deliver outstanding customer experiences, restock shelves, and help create a welcoming store. Join a mission-driven team that empowers people through work and community impact.

You’ll handle day-to-day store operations, participate in promotions, and work with teammates to meet goals. No prior retail required—training is provided, with benefits including PTO and a company-supported retirement plan.

Qualifications

• Passion for retail and delivering outstanding customer experiences.
• Strong teamwork and communication skills with a proactive attitude.
• Flexibility to adapt to a dynamic retail environment and prioritize tasks.
• Experience in retail, sales, or customer service is a plus, but not required - training provided.

Responsibilities

• Deliver exceptional customer service by greeting and assisting shoppers.
• Support team in meeting sales goals and KPIs.
• Collaborate with teammates and participate in team meetings to improve store performance.
• Restock shelves, organize displays, and conduct inventory counts.
• Maintain a clean, safe, and organized store environment.

Skills

Customer service

Teamwork

Sales

Inventory

Job description

Join the Retail Team at Goodwill - Make a Difference and Change Lives Every Day!

If you're enthusiastic about retail, excel in a team-oriented environment, and are dedicated to achieving success, we'd love to meet you!

Are you ready to turn your passion for helping others into a rewarding career? At Goodwill, we believe in the power of community and the potential of every individual. Join us as a Retail Associate and be part of a mission-driven team that's changing lives through meaningful work and exceptional customer experiences.

Some of the great perks of working at Goodwill:

• Bonus incentive plan
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

Employees who work full-time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays
• Retirement plan with company match incentive

About Goodwill:

For over a century, Goodwill has been a cornerstone of communities, dedicated to empowering individuals through skill-building programs and services. While we're best known for our retail thrift stores, our true impact lies in the job training and employment support we provide, helping people overcome barriers and achieve economic independence.

As a Retail Associate, you'll play an essential role in creating an inviting and efficient shopping experience. You'll support smooth store operations, work collaboratively with a passionate team, and directly contribute to our mission of improving lives through the power of work.

Key Responsibilities:

Customer Engagement

• Deliver exceptional customer service by warmly greeting and assisting shoppers.
• Answer customer inquiries and provide product recommendations with a positive and professional demeanor.
• Foster a welcoming and inclusive environment to enhance the shopping experience.

Sales & Goal Achievement

• Support the team in meeting and exceeding sales goals and key performance indicators (KPIs).
• Actively participate in promoting store promotions and initiatives.

Team Collaboration

• Collaborate with teammates to overcome challenges and share best practices.
• Participate in team meetings, offering ideas and insights to improve store performance.

Store Operations

• Restock shelves, organize merchandise displays, and conduct inventory counts.
• Maintain a clean, safe, and organized store environment that aligns with company standards.

Problem Solving

• Adapt to changing business needs, multitask effectively, and stay calm under pressure in a fast-paced environment.

What We're Looking For:

• A passion for retail and delivering outstanding customer experiences.
• Strong teamwork and communication skills with a proactive attitude.
• Flexibility to adapt to a dynamic retail environment and prioritize tasks effectively.
• Experience in retail, sales, or customer service is a plus, but not required - we'll provide the training!

Why Join Goodwill?

By joining Goodwill, you're not just starting a job; you're contributing to a legacy of positive change in your community. Every day, you'll help us transform lives through the power of work, while enjoying a fulfilling, dynamic career in retail.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.