Retail Associate: Build Community, Help Lives Daily

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Brook Park (OH); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Bonus incentive plan

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Job summary

Goodwill Industries Of Gr. Cleveland & East Central Ohio is seeking a Retail Associate in a mission-driven environment. Join a team focused on delivering exceptional customer experiences and supporting communities through a variety of in-store roles.

You will engage customers, help meet sales goals, collaborate with colleagues, and contribute to smooth store operations while receiving training and growth opportunities in a supportive setting.

Qualifications

• A passion for retail and delivering outstanding customer experiences.
• Strong teamwork and communication skills with a proactive attitude.
• Flexibility to adapt to a dynamic retail environment and prioritize tasks effectively.
• Experience in retail, sales, or customer service is a plus, but not required - we'll provide the training!

Responsibilities

• Customer Engagement: Deliver exceptional customer service by warmly greeting and assisting shoppers.
• Customer inquiries: Answer questions and provide product recommendations with a positive, professional demeanor.
• Foster a welcoming environment to enhance the shopping experience.
• Sales & Goal Achievement: Support the team in meeting and exceeding sales goals and KPIs.
• Promote store promotions and initiatives.
• Team Collaboration: Collaborate with teammates to overcome challenges and share best practices.
• Participate in team meetings, offering ideas to improve store performance.
• Store Operations: Restock shelves, organize displays, and conduct inventory counts.
• Maintain a clean, safe, and organized store environment.
• Problem Solving: Adapt to changing business needs, multitask effectively, and stay calm under pressure.

Skills

Customer service mindset

Teamwork

Communication skills

Flexibility

Willingness to learn

Job description

Goodwill Industries Of Gr. Cleveland & East Central Ohio is seeking a Retail Associate in a mission-driven environment. Join a team focused on delivering exceptional customer experiences and supporting communities through a variety of in-store roles.

You will engage customers, help meet sales goals, collaborate with colleagues, and contribute to smooth store operations while receiving training and growth opportunities in a supportive setting.