Retail associate

The TJX Companies, Inc.; Westwood (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading off-price retailer is seeking a Customer Service Associate for their Homesense store in Westwood, MA. The role involves engaging customers, maintaining store standards, and supporting a positive store culture. Candidates should possess excellent customer service skills and be adaptable to changing situations.

Benefits

Associate discounts

401(k) contributions

Child care discounts

Referral bonuses

Medical/dental/vision insurance

Qualifications

• Retail customer experience preferred.
• Flexible schedule to support business needs.
• Ability to lift heavy objects with or without accommodations.

Responsibilities

• Deliver a highly satisfied customer experience.
• Maintain a clean and organized store environment.
• Support store shrink reduction goals and programs.

Skills

Excellent customer service skills

Strong communication skills

Organizational skills

Ability to multitask

Adaptability

Effective teamwork

Job description

Homesense

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store to support the needs of the business.

• Model established customer experience practices with internal and external customers
• Support and embody a positive store culture through honesty, integrity, and respect
• Accurately ring customer purchases/returns and provide correct change according to established procedures
• Promote credit and loyalty programs
• Maintain and follow merchandising philosophy and procedures
• Process and prepare merchandise for the sales floor following company standards
• Participate in store recovery and maintain cleanliness standards
• Provide and accept recognition and constructive feedback
• Adhere to labor laws, policies, and procedures
• Support store shrink reduction goals and programs
• Participate in safety initiatives and maintain a safe environment
• Perform other duties as assigned

Who We’re Looking For: You.

• Excellent customer service skills
• Flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Ability to multitask
• Adaptability to changing situations
• Ability to lift heavy objects with or without accommodations
• Effective teamwork with peers and supervisors
• Retail customer experience preferred

Benefits include:

Associate discounts, EAP, smoking cessation, bereavement, 401(k) contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Eligibility for additional benefits such as 401(k) match, medical/dental/vision, HSA, FSA, life insurance, disability, paid parental leave, holidays, vacation, sick leave, insurance discounts, scholarship programs, and adoption assistance applies based on service or hours worked. Benefits are subject to change; contact your TJX representative for details.

We provide a supportive work environment, competitive salary, and benefits. TJX values diversity and inclusion and considers all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any protected status. Reasonable accommodations are provided in accordance with applicable laws.

Address:

281 University Station

Location:

USA Homesense Store 0006 Westwood MA

This position offers a starting pay range of $15.00 to $15.50 per hour, depending on skills, qualifications, and experience.