Retail Associate

Workstream; Truckee (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Paid Sick Leave

Paid Meal Periods

Medical, Dental, Vision insurance

ESOP

401k with Employer Match

Employee Store Discount

Employee Referral Program

Fitness Reimbursement

Ski California Gold Ski Pass Access

Annual Reviews and Increases

Christmas Bonus

Job summary

Mountain Hardware and Sports is seeking a Retail Associate to engage customers with expert advice across store departments. This on-site role involves assisting shoppers, processing transactions, merchandising, and learning cross-departmentally to build product knowledge.

As a 100% employee-owned company, we offer stability, growth, and generous benefits. On-site location at Donner Pass with full-time hours and a supportive team environment.

Qualifications

• Must be able to work in the United States.
• Must be at least 18 years old.
• Must communicate effectively in English.

Responsibilities

• Greet and assist customers with finding products and provide cross-department knowledge.
• Explain features and benefits to help customers make informed decisions.
• Process transactions accurately using the point-of-sale system.
• Learn in each department and assist with merchandising and stocking.
• Maintain store cleanliness and stay informed on promotions.
• Provide excellent customer service in a fast-paced environment.

Skills

Customer service

Effective communication

Active listening

Problem solving

Adaptability

Multi-tasking

Color discernment

Teamwork

Tools

Point-of-sale system

Job description

As a Retail Associate at Mountain Hardware and Sports, you will have the opportunity to engage customers with expert advice across all store departments. Ranging from hardware and tools, soft goods, seasonal items and more. Whether you're passionate about DIY, outdoor adventure, eager to provide excellent customer service, or just looking to expand your knowledge across departments, this position will allow you just that. If you're looking to help customers on the sales floor, all while processing transactions, merchandising, and learning cross-departmentally, this position could be a great fit.

As a 100% employee-owned company, Mountain Hardware and Sports proudly offers stability, growth and a career path with generous industry-leading benefits.

Work location: on-site (Donner Pass)

Schedule: full-time (8hr shift - 40hrs/week)

Professional and friendly demeanor — creating a welcoming first/last impression for customers

Active listening — identifying what customers are asking for

Clear communication — explaining options and guidance confidently

Problem-solving — helping customers find the right product or solution

Adaptability — shifting priorities based on store traffic or needs

Multi-tasking — managing multiple customer interactions appropriately

Duties and Responsibilities

*Duties, responsibilities, skills and qualifications outlined in this document are not exhaustive and may change as determined by the needs of the company.*

• Greet and assist customers with finding products, answering questions, and providing detailed product knowledge cross-departmentally
• Provide detailed product knowledge and demonstrate features and benefits to help customers make informed decisions
• Process transactions accurately using the point-of-sale system
• Ability and willingness to learn in each department in the store
• Assist with merchandising, stocking, loading/unloading merchandise, and maintaining store cleanliness
• Stay informed on industry trends, new products, and promotions to provide relevant information

Skills and Qualifications

• Must be able to work in the United States
• Must be at least 18 years or older
• Must be able to communicate effectively in English
• Must have ability to distinguish and decipher colors for mixing and matching
• Must have ability to lift up to 56lbs
• Must have ability to use a ladder
• Ability to use provided computer, programs, and technology-based equipment when needed
• Ability to perform duties in a fast-paced, confined environment while maintaining focus and efficiency
• Ability to multi-task

Experience

• Customer service: 1+ year (preferred)
• Retail experience: 1+ year (preferred)

Benefits

*Certain benefits offered to full-time year-round employees only*

• Paid Time Off (Vacation Pay)
• Paid Sick Leave (Sick Pay)
• Paid Meal Periods
• Medical, Dental, and Vision health insurance
• Employee Stock Ownership Plan (ESOP)
• 401k with Employer Match
• Employee Store Discount
• Employee Referral Program
• Fitness Reimbursement ($300 a winter season)
• Access to Ski California Gold Ski Pass Access (transferable ski pass to be used at any California ski resort)
• Annual Reviews and Increases
• Christmas Bonus

As a 100% employee-owned company, we’re more than co-workers—we’re a team of owners dedicated to supporting our community with quality products and friendly service. Through collaboration, openness, and a sense of belonging, we foster a workplace where careers thrive, differences are embraced, and our community impact makes us proud. We are an equal opportunity employer committed to building a diverse, inclusive team.