Retail Associate

Ponte Vedra Inn & Club; Ponte Vedra Beach (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Vacation Pay

Holiday Pay

401(k)

Medical/Dental/Vision Insurance

Job summary

Ponte Vedra Inn & Club is seeking a professional to greet guests and assist with their selections at the Inn/Surf Shop. Responsibilities include maintaining shop cleanliness and order, managing guest interactions, and ensuring customer satisfaction.

The ideal candidate must have a High School Diploma or equivalent and some experience in customer service. A flexible schedule is needed, including weekends and holidays, and the position offers various benefits including Vacation Pay and 401(k).

Qualifications

• Ability to speak, read, write, and comprehend English at a level sufficient to communicate effectively with clients.
• Retail experience helpful, but not required.
• Experience in customer service or retail sales preferred.

Responsibilities

• Greet guests/members in a professional manner.
• Assist guests/members with selection of merchandise.
• Maintain an atmosphere of cordiality and warmth toward guests.

Skills

Customer service skills

Retail experience

Communication in English

Education

High School Diploma or equivalent

Job description

Job Summary

Greet guests/members in a professional manner, assist them with their selections, ring up their selections, answer the phone and keep shop orderly and clean.

Education

High School Diploma or equivalent. Ability to speak, read, write, and comprehend English at a level sufficient to communicate effectively with clients, members, guests, and co-workers.

Training & Experience

Retail experience helpful, but not required. Knowledgeable in customer service skills.

Job Knowledge

Experience in customer service or retail sales preferred.

Physical Abilities

Must be able to use a telephone. Capable of moving about the shop, assisting members/guests at a quick pace.

Duties and Functions

1. Must be able to work a flexible schedule, including weekends, holidays and split shifts if required.
2. Arrive to work on time, consistently.
3. Upon entering the property, set an example and ensure staff is in proper uniform, crisp, clean and in good repair.
4. Hair must be clean and cut in a becoming style; management has final approval.
5. Attend all required training, safety courses; attend office and departmental meetings.
6. Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
7. Actively work to greet members and guests by name, getting to know their personal preferences.
8. Display pleasing personality to all members and guests.
9. Greet all guests immediately and with a smile.
10. Assist guests/members with selection of merchandise, insuring their satisfaction.
11. Ensure that all guests and members are charged properly.
12. Keep Inn/Surf Shop orderly and clean.
13. Assist with maintaining the member/guest preference file, to include name, phone number, member number and personal preferences.
14. Place custom orders for members and guests, receiving, delivering, and following up on the paperwork.
15. Inspect all purchases when received, insuring that brand and quantity is as ordered and invoiced, and that prices are as agreed upon.
16. Assist with presenting merchandise in an appealing manner, periodically freshened and consistently turned over stock.
17. Maintain an atmosphere of cordiality and warmth toward guests/members.
18. Learn and follow the Shop's security and safety standards.
19. Handle comments of members and guests regarding merchandise quality or service and inform the Inn Shop Manager of all comments.
20. Answer the Inn/Surf Shop phone, within 2 rings, following proper dialogue.
21. Perform and follow up on any other duties as assigned by the Assistant Inn Shop Manager or Inn Shop Manager.

Schedule

• Varied schedule including weekends and holidays, approximately 35-40 hours/week.

Benefits

• Vacation Pay, Holiday Pay, Sick Pay
• 401(k)
• Medical/Dental/Vision/Short Term Disability/Long Term Disability/Life Insurance
• Employee Café
• Dry Cleaning

The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.