Retail Associate

WeTheHobby; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Job summary

WeTheHobby is seeking a Retail Associate in Philadelphia, PA to deliver a premium customer experience in our shop-in-a-shop environment. You will greet customers with enthusiasm, become a brand expert, and drive sales through conversations about collectibles and current promotions.

Role requires welcoming all visitors, maintaining inventory, and collaborating with onsite leadership. The position offers a 35-hour work week with daytime hours and a focus on hospitality and community engagement.

Qualifications

• Thrives in a fast-growing retail environment.
• Knowledge of sports/collectibles or willingness to learn.
• Excellent verbal communication with customers and partners.
• Comfort with basic computer tools and POS systems.

Responsibilities

• Greet customers with enthusiasm and engage in conversation about the hobby.
• Become a brand and product expert to build trust and relationships.
• Suggest products that match customer needs and highlight promotions and loyalty programs.
• Maintain welcoming atmosphere and protect inventory while delivering professional service.

Skills

Verbal communication

Interpersonal skills

Customer service

POS familiarity

Learning new platforms

Tools

POS systems

Job description

WeTheHobby is a leading collectibles and sport media company with global reach, partnering closely with companies such as: Topps, Wizards of The Coast/Hasbro, Upper Deck, The Pokémon Company and MORE - delivering premium in-person and digital experiences for collectors from all walks of life.

We value creativity, diversity, innovation, dedication, and our communities.

Now, WeTheHobbyis coming toYOURcommunityto buildour roster!

Our work environment includes strong upward mobility opportunities, a team that cares about one another, and a welcoming and inclusive culture.

WeTheHobbyhaspartnered with a big-box retailer tobe partofanindustry-changing"shop-in-a-shop"concept at thePhiladelphia, PAlocation.Our teamwilloperatewithinour retail partnersstoresfocusedsolely oncuratingan unmatchededucational andentertainingexperience forallwho visitourshop.

The modelyou will execute issuccessfultodayat our flagshipsportscardlounge in Rochester, NY. As a benefit to the position, you will spend acompany-sponsored"training camp"weekatourthoughtfully designed space where collectorsshop, learn, and connect(not just buy).You’lllearn aboutwho we are, what wedoand why we do itwith a relentless focus onthe customerexperience. More importantly,our training camp will prepare youto be a part ofourchampionship-levelteam.

Since our inception in 2021, WeTheHobbyhas grown dramatically (and profitably) with over 250 full-time staff and 750,000+ followers across our social and marketplace channels. Weoperateat the intersection of entertainment, sports, and eCommerce, revolutionizing the way fans engage with sports cards. If you thrive in sales-driven environments and understand the power of entertainment to drive commerce, this is the role for you!

See us in action on Whatnot: https://www.whatnot.com/user/wethehobby

See us in action on Fanatics Live: https://www.fanatics.live/shops/www.fanatics.live/shops/we-the-hobby

Find us on social: @wethehobby (Instagram, Twitter, YouTube, TikTok, Facebook)

About The Role

Weare a team ofenergetic,motivatedand engaging sales professionals that are focused on raising the bar in sports, collectibles, and entertainment.This new team will directlyinfluence revenue expansion, customer trust, and brand reputation.The opportunities for growth withWeTheHobbybeyond thisinitialdraft position are endless!

What You'll Do

• Employees are responsible for maintaining a welcoming environment, protecting inventory, and delivering professional customer service.
• Be authentically you!
• Act as a positive, professional representative of the WeTheHobby brand.
• Greet customers with enthusiasm and engage in conversation about the hobby.
• Become a brand and product expert to expand trust and build relationships.
• Share your expertise of the product on the shelves, including new product releases.
• Understand the products customers are likely to ask about but not in our inventory.
• Show your customer curiosity by asking questions and demonstrating active listening.
• Make recommendations on products that match their needs and preferences, taking care to mention current sales, promotions, and/or loyalty programs.
• Create awareness of WeTheHobby live-stream breaks and social content.
• Understand customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings.
• Uphold the highest standards of presentation, atmosphere, and appeal for your shop.
• Manage inventory, including receiving, and maintaining stock levels of product.
• Execute sales and referral strategies, while maintaining top-shelf service.
• Employ proven sales methods to enhance the shopping experience and drive revenue.
• Craft a premium customer experience tailored to hobbyists and collectable clientele, ensuring their unique needs and preferences are met.
• Provide personalized service, creating a welcoming atmosphere, and offering tailored recommendations to high-value clients, including referrals to our VIP Program.
• Help build and sustain a loyal, engaged collector community.

Qualifications

• Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.
• Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).
• Excellent verbal communication skills with coworkers, customers, and partners.
• Exceptional attention to detail when dealing with product and store appearance.
• Strong interpersonal skills with a focus on building and cultivating relationships.
• Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.
• Basic computer proficiency and comfort learning new platforms and tools quickly.
• Passion for customer experience and a mindset focused on service excellence
• A team player that fosters trust and integrity through communication.
• Willing and able to work non-traditional business hours (nighttime/weekends).
• Growth-oriented mindset and ability to accept coaching and constructive feedback.
• Hospitality experience a plus.
• Knowledge of POS (point of sale) systems a plus.
• Experience with product listings, e-commerce, or social commerce a plus.
• Experience with buying/selling cards or collectibles a plus.

Physical Requirements

• Ability to stand for extended periods.
• Walking within retail or warehouse setting as needed.
• Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds
• Regularly bend, stoop, reach above head or ascend stairs in an office environment

Compensation

• The pay / salary for this position is $20.00 per hour, based on location in Philadelphia, PA
• Team members should expect to be scheduled for35 hours each week across five days. Hours of operation are 10:00am – 9:00pm (Mon-Sat), and 10:00am – 8:00pm on Sundays. Shifts will start as early as 9:30am, and closing shifts end 30 minutes after store closing. Exceptions to this are expected during the busy weeks leading up to the holiday season.
• Reports directly toouronsiteWeTheHobbyleadership.

Tocomply with Federal law,WeTheHobbyparticipates in E-Verify. All newly hired employees are verified through this electronic systemestablishedby the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.

Background Check Requirement: All offers for Retail Associate positions will be contingent upon successfully passing a background check following acceptance of the offer.