Retail Assistant Store Manager - Nursery Ops

Moon Valley Nurseries; Los Angeles (CA); On-site; USD 70,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Holidays

PTO

Job summary

Moon Valley Nurseries is seeking an Assistant Store Manager to work with the GM in our North Hollywood retail nursery. You will help run daily store operations, drive sales, manage staff, and ensure outstanding customer service and safety standards.

The role emphasizes supervising, merchandising, inventory and expense controls, and acting as the key-holder in the GM’s absence. A BS or equivalent experience is required and a strong leadership mindset is essential.

Qualifications

• At least 2 years of experience in retail operations.
• At least 1 year in supervisory or lead role.
• Experience in a retail, nursery, landscaping, or related environment preferred.
• Solid management skills along with a basic understanding of HR and sales fundamentals.
• Understanding of sales and operations planning process, demand forecasting and marketing.
• Excellent customer relation and interpersonal skills.
• Excellent verbal and written communication skills.
• Self-directed and motivated, and able to act in an entrepreneurial fashion.
• Ability to work independently to complete specific tasks and meet inflexible deadlines.
• Ability to collect information/facts, draw valid conclusions, and effectively resolve concerns/conflicts
• Aptitude in decision-making and problem solving.
• Ability to work well with others and be a leader.
• Basic computer skills including experience with POS systems, and MS Office (Word, Excel, etc.)
• Strong time management, attention to detail, and follow through.
• Strong organizational skills and ability to coordinate multiple projects/activities simultaneously.

Responsibilities

• Helping oversee and manage a full service MVN retail nursery operation (Store).
• Owning their assigned “Operations” or “Customer Service” duties and responsibilities.
• Assisting to ensure that each customer receives outstanding service by providing a safe, clean, friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Assisting to ensure compliance with all company policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
• Training and developing store management in all aspects of the business, and directing and monitoring training and development of store personnel.
• Assisting in controlling loss, shrinkage, waste, variable expenses, payroll and employee turnover.
• Helping to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signage, and assortment in all areas of the nursery.
• Reviewing store trends and recommending and initiating changes for maximizing goals and objectives.
• Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Helping to oversee and participating in the sales transactions of the store, including counter and phone sales, as well as overseeing product installation/delivery.
• Ensuring the protection and proper use of all store assets, including inventory, equipment and facilities.
• Assisting to oversee administrative functions including POS transactions, warranty issues, etc.
• Assisting to maintain outstanding store conditions and visual merchandising standards.
• Proposing innovative ideas to increase market share to Marketing and Sr. Management.
• Helping deal with all issues that arise from employee or customers (complaints, grievances, etc.)
• Being a shining example of good behavior and high performance and local face of MVN.
• Conducting or overseeing all safety training including, heat, vehicle, pesticide safety, etc.
• Assisting to oversee logistics/customer service.
• Performing other duties and tasks as assigned.

Education

BS or the equivalent experience

Tools

POS systems

MS Office

Job description

Moon Valley Nurseries is seeking an Assistant Store Manager to work with the GM in our North Hollywood retail nursery. You will help run daily store operations, drive sales, manage staff, and ensure outstanding customer service and safety standards.

The role emphasizes supervising, merchandising, inventory and expense controls, and acting as the key-holder in the GM’s absence. A BS or equivalent experience is required and a strong leadership mindset is essential.