Retail Assistant Store Manager (Chicago Premium Outlets)

PUMA North America, Inc.; South Dakota; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Bonus

Benefits (Full Time)

Job summary

PUMA North America, Inc. is seeking an experienced retail leader for a Store Manager position in the United States. You will drive sales, lead a team, manage scheduling and payroll, and ensure exceptional customer service aligned with PUMA brand values.

You will oversee recruitment, training, and performance reviews, while maintaining profitability and compliance across daily store operations. This role requires flexibility for non-traditional hours and occasional travel.

Qualifications

• 2 - 4 years' management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals.
• Demonstrated ability to reason through complex issues.
• Strong team player.
• Excellent communication skills, ability to present information to large groups.
• Ability to learn quickly.
• Computer skills, basic know-how about MS Office programs, and retail software.
• Ability to lift/carry, push/pull up to 30 pounds regularly.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective of short- and long-term planning, expense control, sales and service.
• Responsible for assisting the Store Manager with the recruitment, training, development and succession of high performing, results-driven employees.
• Assist in holding team accountable through productivity conversations, coaching, recognition and performance reviews.
• Responsible for payroll control and service-driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
• Will act as Store Manager when the Store Manager is away from the store for any reason.
• Ensure completion and effectiveness of training programs.
• Manage and monitor Loss Prevention education and awareness programs.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Responsible for maintaining a safe, healthy and compliant working and shopping environment.
• Attend off-site training and position-related meetings as required; travel may be required.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Skills

Customer service

Sales excellence

Team leadership

Communication

Problem solving

Tools

MS Office

Retail POS systems

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

YOUR MISSION

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Responsible for assisting the Store Manager with the recruitment, training, development and succession of high performing, results-driven employees.
• Assist in holding team accountable through productivity conversations, coaching, recognition and performance reviews.
• Responsible for payroll control and service-driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
• Will act as Store Manager when the Store Manager is away from the store for any reason.
• Ensure completion and effectiveness of training programs.
• Manage and monitor Loss Prevention education and awareness programs.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Responsible for maintaining a safe, healthy and compliant working and shopping environment.
• Attend off-site training and position-related meetings as required; travel may be required.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

YOUR TALENT

• 2 - 4 years' management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals.
• Demonstrated ability to reason through complex issues.
• Strong team player.
• Excellent communication skills, ability to present information to large groups.
• Ability to learn quickly.
• Computer skills, basic know-how about MS Office programs, and retail software.
• Ability to constantly walk and move about is required.
• Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
• Ability to lift/carry, push/pull up to 30 pounds regularly.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

The base pay for this position is $25.00 - $28.00 + Bonus + Benefits (Benefit Summary Full Time) Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.

To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions.

Every decision is made by real people -with real judgment and accountability.

We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process.

We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers.

The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

PUMA supports over 21,000 employees across 120+ countries.

The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer.

It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

For additional information, please contact: [e-mail]