Retail Store Manager (Williamsburg, VA)

Puma Group; United States; On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Bonus

Benefits (Full Time)

Job summary

PUMA North America, Inc. is seeking an experienced Store Manager to drive exceptional customer experiences and lead a high-performing team.

You will influence sales, profitability, and staffing through strategic planning, training, and strong people leadership. The role requires proven retail management experience, strong communication, and the ability to manage store operations, inventory, scheduling, and marketing initiatives.

Qualifications

• 2–4 years' management experience in a customer service oriented retail environment (apparel/footwear preferred).
• Proven ability to exceed sales goals and present to groups.
• Demonstrated ability to build and develop strong teams.
• Effective communication skills, both written and verbal.
• Computer literacy and basic MS Office proficiency.
• Ability to lift/carry and move up to 30 pounds regularly.

Responsibilities

• Provide high standards of customer experience in the Store per Brand Values and service standards.
• Directly responsible for achieving or exceeding sales, KPIs and profitability through planning, expense control and service.
• Recruit, train, develop and succession of high performing employees.
• Payroll control and scheduling to maintain profitability while delivering excellent service.
• Complete training programs for all employees in a timely manner.
• Prepare performance recognition, coaching conversations and Talent Management processes.
• Implement loss prevention education and awareness programs.
• Execute and manage incoming/outgoing merchandise; meet inventory and shrink goals; conduct physical counts.
• Drive and manage marketing initiatives and events; maintain POS access rights.
• Maintain Visual Guidelines and store presentation standards.

Skills

Retail management

Sales targets

Team building

Communication skills

MS Office

Physical stamina

Tools

MS Office

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

Applying for a job at PUMA is easy.

YOUR MISSION

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards
• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service
• Responsible for recruitment, training, development and succession of high performing, results driven employees
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Responsible for training and timely completion of all training programs of all employees
• Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process
• Responsible for Loss Prevention education and awareness programs
• Responsible for the execution and processing of incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, as well as, physical inventory counts
• Responsible for executing and managing marketing initiatives and events
• Responsible for maintaining POS access rights
• Responsible for maintaining Visual Guidelines and store presentation standards
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment; reporting any maintenance needs timely
• Attend off-site training and position related meetings as required; travel may be required
• Participate in new store openings/closings, travel may be required
• Required to work non-traditional hours; weekends, evenings, holidays

YOUR TALENT

• 2 - 4 years' management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, reason through complex issues, and present information to large groups
• Demonstrated ability to build and develop strong teams
• Demonstrates effective communication
• Computer skills, basic know-how about MS Office programs
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
• Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $64,480 - $80,000 + Bonus + Benefits (Benefit Summary Full Time) Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.

To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers.

The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.