Retail Assistant Store Manager (San Francisco)

PUMA North America, Inc.; Livermore (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. is seeking a Store Manager for the Livermore area to drive sales, coach the team, and uphold the brand’s standards of customer experience. You will support recruitment, training, and performance reviews while ensuring profitability and loss prevention.

This role requires flexibility for weekends and evenings. Join a global sports brand known for speed and style, with a focus on equality, safety, and excellent service.

Qualifications

• 2–4 years of management experience in a customer service-oriented retail environment (apparel/footwear preferred).
• Proven track record of exceeding sales goals.
• Strong communication and teamwork skills; ability to present to large groups.
• Proficiency with MS Office and retail software; comfortable with technology.
• Ability to lift/carry/push/pull up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience in the Store in line with PUMA brand values and service standards.
• Strive to achieve or exceed sales, KPIs and profitability through planning, expense control, sales and service.
• Assist Store Manager with recruitment, training, development and succession of employees.
• Lead team through coaching, recognition and performance reviews; ensure productivity.
• Manage payroll controls and scheduling to maintain profitability while delivering high service levels.
• Act as Store Manager in the Manager's absence.
• Ensure training programs are completed and effective; monitor losses prevention education.
• Comply with policies, procedures, safety and compliance requirements.
• Attend off-site trainings; travel may be required; weekends/evenings; overtime possible.

Skills

Management experience

Sales goals

Communication

Team player

MS Office

Retail software

Mobility

Lifting

Tools

MS Office

Retail POS system

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

Your Mission

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for assisting the Store Manager with the recruitment, training, development and succession of high performing, results driven employees.
• Assist in holding team accountable through productivity conversations, coaching, recognition and performance reviews,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Will act as Store Manager when the Store Manager is away from the store for any reason,
• Ensure completion and effectiveness of training programs,
• Manage and monitor Loss Prevention education and awareness programs,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Attend off-site training and position related meetings as required; travel may be required,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

Your Talent

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues,
• Strong team player, Excellent communication skills, ability to present information to large groups, Ability to learn quickly, Computer skills, basic know-how about MS Office programs, and retail software The ability to constantly walk and move about is required.
• Ability to lift/carry, push/pull up to 30 pounds regularly.
• The base pay for this position is $26.90 - $29.90 + Bonus + Benefits (Benefit Summary Full Time) Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.

To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability.

We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process.

We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide. PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

For additional information, please contact: [e-mail]

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.