Retail Assistant Store Manager | Castleton

Lovisa; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Lovisa in Indianapolis is seeking an Assistant Store Manager to lead a retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

You will drive sales, oversee inventory, visual merchandising, payroll and scheduling, and ensure policy compliance. Coaching and development of associates, brand ambassadorship, and community presence are also expected.

Qualifications

• 2+ years of retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to stand, lift, and move merchandise.
• Embody company values and culture.
• Maintain professional appearance and attitude.
• Act as a brand ambassador both in-store and in the community.

Responsibilities

• Lead and develop store team through coaching and training.
• Foster effective communication across all team members.
• Provide outstanding customer service and resolve concerns.
• Assist in recruiting, onboarding, and scheduling.
• Drive sales performance through team motivation and leadership.
• Oversee opening/closing procedures and daily operations.
• Manage inventory control and stockroom organization.
• Ensure visual merchandising standards are met.

Skills

Retail management

Leadership

Problem-solving

Interpersonal skills

Communication skills

Brand ambassador

Fashion knowledge

Flexible schedule

Customer service

Physical stamina

Job description

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications:

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in-store and in the community
• Stay current with fashion trends and product knowledge