Retail Assistant Store Manager - 2974

Cash America International, Inc.; Tacoma (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Assistant Store Manager to enhance customer experience and drive store performance. This role involves overseeing daily operations, training staff, and ensuring customer satisfaction in a vibrant retail environment. With a competitive hourly wage and commission structure, you have the potential to significantly increase your earnings through performance. Join a company that values its employees with comprehensive benefits, including medical coverage, paid vacation, and tuition reimbursement. If you're ready to take your retail career to the next level, this opportunity is for you!

Benefits

Comprehensive Medical, Dental, Vision, Life Insurance

Paid Vacation

Sick/Personal Leave

Employee Discounts

Tuition Reimbursement

Earned Wage Access

401k Program

Pet Insurance

Qualifications

• Minimum 6 months of management/3rd key experience required.
• Must be able to lift/carry up to 50 pounds.

Responsibilities

• Ensure customer satisfaction by engaging and addressing issues promptly.
• Monitor and assist in training of staff and manage store operations.

Skills

Supervision Skills

Customer Service

Analytical Skills

Detail-oriented

Cash Handling

Multi-tasking

Communication Skills

Education

High School Diploma or GED

Tools

Point-of-Sale (POS) Systems

Job description

We are currently looking for the right

Retail Assistant Store Manager

to join our Team!

$18.00 to $20.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $7.11 per hour ON TOP OF YOUR HOURLY RATE.

Perks and Benefits

1. Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
2. The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
3. Our Earned Wage Access program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7x) times in a payroll cycle.
4. The ability to earn unlimited commission above your hourly base rate.
5. VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter.
6. SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5).
7. Employee discounts are available to all employees on the first day of active employment.
8. Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
9. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
10. Auto-enrollment in the FirstCash 401k program after six (6) months of employment.
11. Access to the FirstCash Pet Insurance program.

Position Summary:

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions.

This position offers an hourly wage, PLUS Assistant Store Managers earn commission based on productivity and a bonus based on store performance!

Responsibilities of an Assistant Store Manager are:

1. Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
2. Monitor and assist in the training of Pawnbrokers.
3. Recruit top talent by sourcing candidates through company-prescribed channels.
4. Open and close the store, including counting cash drawers and merchandise.
5. Ensure asset protection through inventory control.
6. Administer processes and procedures within the store.
7. Evaluate the store's financial statements and drive profitability.
8. Ensure that operating standards meet or exceed FirstCash standards.
9. Monitor loan qualification and buying processes.
10. Complete the assigned tasks and training for self-development as requested.
11. Communicate clearly with employees to ensure understanding of the store’s mission and profit objectives.
12. Remain up-to-date on product knowledge.
13. Act as manager on duty in the absence of the Store Manager.

Minimum Requirements & Qualifications

1. Must be willing and able to perform duties and tasks for extended periods of time.
2. Must be willing and able to lift/carry up to 50 pounds.
3. Demonstrated ability to effectively supervise others.
4. Ability to work with firearms and to become firearms certified.
5. Minimum Age: 18 years old.
6. High School Diploma, GED, or equivalent experience.
7. Must have the ability to work a flexible retail schedule based on business needs.
8. Assistant Store Managers will work 40+ hours a week.
9. Computer literate and able to operate Point-of-Sale (POS) systems.
10. Ability to multi-task in a fast-paced environment.
11. Detail-oriented with strong organizational skills.
12. Analytical skills.
13. Cash handling experience is required.
14. Ability to work independently with minimal supervision.
15. Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2-8% commission, based on the gross profit of their personal performance.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.