Retail Assistant Store Manager

Ollie's Bargain Outlet, Inc.; Ypsilanti (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in retail is seeking an Assistant Team Leader to oversee the front-end operations of their store. This role involves managing a sales team, ensuring customer satisfaction, and maintaining store standards. Ideal candidates will have supervisory experience and strong management skills. Join a dynamic team dedicated to providing excellent service while developing your career in retail.

Qualifications

• 1-2 years retail supervisory experience required.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Assist with managing payroll budgets and expenses.
• Coach, train, and develop store associates.
• Ensure customer service standards meet company expectations.

Skills

Management Skills

Communication

Customer Service

Interpersonal Skills

Education

High School Diploma

Associate's or Bachelor's Degree in Business Management

Job description

Reports to: Store Team Leader/Co Team Leader

Department: Store Operations

Exemption Status: Non-Exempt

Position Overview:

The Assistant Team Leader provides leadership for the successful operation of the entire front-end of the store. The ATL creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include associate development, customer service, asset protection, and store maintenance.

Primary Responsibilities:

1. Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and completing related reports to meet financial and operational goals.
2. Ensure store standards, Redbook compliance, and company programs meet operational expectations.
3. Maintain the front-end, entrance, and exterior of the building.
4. Assign daily tasks to associates and monitor productivity.
5. Organize and maintain office areas.
6. Support Door to Floor process and merchandising initiatives.
7. Complete monthly Operational Risk Assessment (ORA) and alarm tests; ensure corrective actions are implemented.
8. Lead monthly safety meetings and assess changes from these meetings.
9. Ensure customer service standards meet company expectations.
10. Perform price changes as required.
11. Coach, train, develop, evaluate, supervise, and schedule store associates.
12. Perform all Team Leader functions for opening and closing the store when needed.
13. Lead initiatives regarding donation programs and Ollie’s Army membership.
14. Assist in hiring, recruiting, interviewing, selecting, and onboarding staff to meet staffing needs.
15. Perform additional duties as assigned.

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree in business management preferred.
• 1-2 years retail supervisory experience in a mid-size to large retail or service business.
• Availability to work evenings, weekends, and holidays.
• Proficiency in reading, writing, and speaking English.
• Effective management skills in a professional environment.
• Sound judgment and confidentiality awareness.
• Attention to detail and accuracy.
• Ability to organize, prioritize, and meet deadlines.
• Knowledge of industry terms and processes.
• Effective communication and delegation skills.
• Strong interpersonal and listening skills.
• Positive attitude and good interaction with customers and staff.

Physical Requirements:

• Lift and carry up to 50 pounds.
• Push and pull up to 35 pounds.
• Stand for extended periods.
• Bend, twist, and reach frequently.
• Grip, reach, and pinch regularly.
• Squat, kneel, balance, and climb occasionally.
• Maintain regular sight, hearing, and speech capabilities.
• Work safely and alertly.

Ollie’s is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected status.

Additional Information:

This employer is committed to informing applicants of their rights under federal employment laws. Please review the "Know Your Rights" notice from the Department of Labor for further details.