Retail Assistant Store Manager

Bob's Discount Furniture; Springfield (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the retail sector is seeking a Retail Assistant Manager to oversee operations and lead a team. Responsibilities include driving sales, managing inventory, and ensuring customer satisfaction. The role offers opportunities for career growth and great benefits, emphasizing a fun and team-oriented work environment.

Benefits

National Health, Dental, and Vision coverage

Employer-paid basic Life Insurance

401(k) Profit Sharing Plan

Paid Personal / Sick Days

Paid Vacation, Sick Days, Holidays, and your Birthday

Employee Assistance Program

Generous Employee Discount

Flexible retail schedule

Bob’s Bail Out Program

Bob’s Helping Hand Program

Qualifications

• 2-5 years of managerial experience in retail or warehouse environments.
• Proven back-end or logistics experience.

Responsibilities

• Develop and manage a team aligned with company values.
• Drive sales and engagement according to The Bob’s Way.
• Analyze reports to optimize back-end operations.

Skills

Decision-Making

Communication

Critical Thinking

Talent Development

Education

Bachelor’s degree

Job description

Retail Assistant Managers are professionals within the Bob’s Discount Furniture organization who play a vital role in ensuring that stores meet expectations and align with the Company’s core values and vision. They promote company policies and procedures by leading by example and maintaining a professional appearance and demeanor at all times.

The primary function of a Retail Assistant Manager is to oversee the store's backend operations and directly manage and motivate a team. They plan, direct, and coordinate back-end operations and logistics to meet or exceed operational goals according to company guidelines. They also serve as a liaison for Store Operations, communicating regularly with various corporate departments.

Retail Assistant Managers maintain a visible presence on the sales floor to drive engagement and sales, assist with customer experience opportunities, and promote The Bob’s Way. They are responsible for the success and development of Retail Guest Experience Specialists and for achieving location goals. They often serve as the Manager on Duty (MOD), taking on overall management of the location when necessary.

They ensure the integrity of location inventory, including tracking, merchandise tagging, staging, and inventory accounting, to maximize sales. They enforce safety and other policies, taking immediate action to report and correct violations. They also maintain the facility and ensure the showroom is customer-ready at all times.

Retail Assistant Managers recruit, hire, and train associates, developing a team focused on delivering The Bob’s Way to customers. They ensure departments are staffed and scheduled appropriately, conduct regular team meetings, and review progress and company initiatives.

They complete annual reviews, assess performance, and promote productivity and efficiency. They collaborate with Store and Human Resources management to evaluate and implement employee discipline and conduct new associate orientations in line with company guidelines.

We emphasize no phony sales or gimmicks, just everyday low prices and value, embodying The Bob’s Way, because no one does it better! - Bob Kaufman, Founder and President Emeritus

At Bob’s, we understand many companies are options for employment. We offer opportunities for career growth, a fun and team-oriented work environment, and great benefits.

The Benefits and Perks

• National Health, Dental, and Vision coverage
• Employer-paid basic Life Insurance with voluntary options
• 401(k) Profit Sharing Plan with a generous company match
• Paid Personal / Sick Days
• Paid Vacation, Sick Days, Holidays, and your Birthday
• Employee Assistance Program
• Generous Employee Discount
• Flexible retail schedule (weekends, evenings, holidays)
• Bob’s Bail Out Program for pay advances
• Bob’s Helping Hand Program for unexpected expenses

Many benefits are paid wholly or in part by Bob’s Discount Furniture and are available to eligible employees.

Job Responsibilities

• Develop and manage a team aligned with company values and vision
• Drive sales and engagement according to The Bob’s Way
• Analyze reports to optimize back-end operations and logistics
• Maintain showroom readiness
• Manage inventory cycle counts, ensuring timely and accurate execution
• Perform other duties as assigned

Required Qualifications

• Sound judgment and decision-making skills
• Ability to analyze complex problems and identify root causes
• Clear goal-setting and expectation management
• Effective communication skills and appropriate use of communication tools
• Ability to exceed customer satisfaction
• Process management and improvement skills
• Talent development and motivation abilities
• Critical thinking skills and key cause identification

Preferred Qualifications

• Bachelor’s degree or equivalent
• Proven back-end or logistics experience
• 2-5 years of managerial experience in retail or warehouse environments, following company guidelines