Retail Assistant Store Manager

Kilwins Chocolates Franchise, Inc.; Petoskey (MI); On-site; USD 48,000 - 52,000; Full time

Job summary

Kilwins Chocolates Franchise, Inc. is seeking a passionate Retail Assistant Store Manager in Petoskey, MI, to lead our team and enhance the customer experience. The ideal candidate will oversee daily store operations, manage staff, and ensure quality service. Competitive pay starts at $48,000 annually, with opportunities for growth in a fun, supportive environment centered around handcrafted chocolates and ice cream.

Benefits

Competitive pay range starting at $48,000 annually

Opportunities for growth and career development

A fun and supportive team atmosphere

Qualifications

• Strong organizational and multitasking abilities.
• Team-oriented mindset with excellent communication skills.
• Knowledge of food handling and sanitation procedures is a plus.

Responsibilities

• Deliver an exceptional Kilwins experience to every guest.
• Supervise, coach, and develop team members.
• Ensure the store is clean, organized, and fully stocked.

Skills

Leadership

Customer service

Organizational skills

Communication

Multitasking

Education

Previous retail or hospitality management experience

Tools

Microsoft Office

Job description

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Kilwins Chocolates Franchise, Inc. provided pay range

This range is provided by Kilwins Chocolates Franchise, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,000.00/yr - $52,000.00/yr

Join the Sweetest Team as an Assistant Store Manager!

Position: Assistant Store Manager

Location: Petoskey, MI (1050 Bay View)

Pay: Starting range at $48,000 annually

Hours: Full-time, flexibility required (days, evenings, weekends, and holidays)

Who We Are:

At Kilwins, we’ve been delighting customers with handcrafted chocolates, fresh fudge, and creamy ice cream since 1947. Our mission? To spread joy one sweet treat at a time! If you’re a natural leader with a passion for creating memorable experiences, this is your chance to shine and grow with a brand that values integrity, fun, and quality.

What You’ll Do:

As an Assistant Store Manager, you’ll be a key leader, helping to ensure our store runs smoothly and that every guest experiences the magic of Kilwins . You’ll support the Store Manager in overseeing daily operations, driving sales, managing staff , and maintaining the highest standards of quality and service.

Your Sweet Responsibilities:

• Deliver an exceptional Kilwins experience to every guest.
• Lead and train the team to perform all aspects of Kilwins’ operations, including chocolate crafting, fudge making, and ice cream scooping.
• Assist in managing labor, overhead, and food costs.
• Supervise, coach, and develop team members to their fullest potential.
• Ensure the store is clean, organized, and fully stocked with our signature treats.
• Support online sales and operations when needed.
• Step into the Store Manager role when necessary.
• Identify opportunities for improvement and execute solutions to enhance store performance.
• Create a fun and welcoming environment for team members and customers alike.
  
  
  

What You Bring to the Table:

• Leadership skills with the ability to coach and motivate others.
• A passion for customer service and creating positive experiences .
• Strong organizational and multitasking abilities.
• A team-oriented mindset with excellent communication skills.
• Previous retail or hospitality management experience preferred.
• Knowledge of food handling and sanitation procedures is a plus .
• Proficiency with Microsoft Office tools (Outlook, Excel, Word).
  
  
  

Perks of the Job:

• Competitive pay range starting at $48,000 annually and benefits.
• Opportunities for growth and career development.
• A fun and supportive team atmosphere.
• The chance to work in a sweet environment surrounded by chocolate, fudge, and ice cream every day .
  
  
  

Ready to Spread the Sweetness?

If you’re excited to lead, inspire, and make every day a little sweeter, we’d love to hear from you! Apply today and start your journey with Kilwins, where smiles and delicious moments are our specialty.

Kilwins Chocolates Franchise is a smoke-free, equal-opportunity employer dedicated to spreading joy and creating lasting memories .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Manufacturing

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