Retail Assistant Store Manager

Malley's Chocolates; North Olmsted (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Malley's Chocolates is seeking a Retail Assistant Store Manager in North Olmsted, OH. This role involves supporting the Store Manager, leading a high-performing team, and ensuring exceptional customer service. Ideal candidates will have retail experience and strong leadership skills, contributing to a positive store environment.

Benefits

Competitive hourly wage

Opportunities for promotion and career growth

Health, dental, and vision benefits for full-time positions

Employee discount on all Malley’s Chocolates

Paid time off and holiday pay

Qualifications

• 1–2 years of retail experience preferred.
• Strong leadership and communication skills.
• Customer-first mindset.

Responsibilities

• Support the Store Manager in delivering an exceptional store experience.
• Lead and motivate team members.
• Ensure smooth day-to-day operations.

Skills

Leadership

Customer Service

Communication

Job description

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Join to apply for the Retail Assistant Store Manager role at Malley's Chocolates

This range is provided by Malley's Chocolates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

Job Title: Assistant Store Manager

Location: North Olmsted

Reports To: Store Manager

Position Overview

At Malley’s Chocolates, the Assistant Store Manager supports the Store Manager in delivering an exceptional store experience, maintaining operational excellence, and leading a high-performing team. This role is key to creating a welcoming, productive environment that reflects Malley’s values. The Assistant Store Manager leads by example, motivates team members, and ensures smooth day-to-day operations.

Key Responsibilities

Inspirational Leadership

• Lead with positivity and integrity, supporting the Store Manager in modeling professional behavior.
• Foster a collaborative and high-energy work environment.
• Recognize individual and team achievements to build morale.
• Encourage team members to take initiative and ownership of their roles.
• Communicate clearly with the team to keep everyone aligned on goals and expectations.
• Support a solution-focused culture by handling challenges constructively.
• Assist in mentoring and developing associates to support internal talent growth.
• Participate in community outreach or local initiatives that enhance the store’s connection to its neighborhood.
  
  
  

Quality of Work

Customer and Associate Interactions

• Deliver outstanding customer service and coach the team to do the same.
• Build loyalty through empathy, active listening, and professionalism in all interactions.
  
  
  

Store Presentation

• Maintain high standards for cleanliness, organization, and visual appeal.
• Monitor store conditions and take initiative to make improvements.
  
  
  

High Expectations for Team Performance

• Help set clear performance goals and follow up regularly on progress.
• Provide timely coaching and support to help team members succeed.
  
  
  

Procedures, Methods, and Product Knowledge

• Demonstrate strong knowledge of Malley’s operations, policies, and product offerings.
• Train associates in procedures and product knowledge to ensure consistent customer experiences.
• Take an active role in preparing for future leadership opportunities through ongoing learning.
  
  
  

Results-Driven Focus

• Assist in tracking store sales and key performance indicators.
• Support the Store Manager in identifying sales trends and opportunities for growth.
• Practice and promote suggestive selling techniques that increase average transaction value.
• Help the team focus on strategies that drive top-line growth and contribute to store profitability.
  
  
  

Operational Excellence

Inventory Management

• Maintain proper inventory levels and help implement FIFO practices to reduce waste.
• Support regular inventory checks and stock management routines.
  
  
  

Banking and Accounting

• Assist with cash handling, register balancing, and deposit preparation with accuracy and accountability.
  
  
  

Technology Utilization

• Use store systems effectively and help train team members on technology tools.
• Help troubleshoot technical issues to ensure minimal disruption to operations.
  
  
  

Autonomy and Initiative

• Actively take ownership of delegated responsibilities and daily store functions.
• Identify and resolve operational issues proactively.
• Encourage team responsibility and independence in their roles.
  
  
  

Adaptability and Continuous Improvement

• Adapt quickly to changes in store procedures or company initiatives.
• Support and contribute to ongoing process improvements and team innovation.
• Promote a flexible, solutions-focused culture among the team.
  
  
  

Qualifications

• 1–2 years of retail experience, with some supervisory or keyholder responsibility preferred.
• Strong leadership and communication skills.
• Customer-first mindset with a commitment to Malley’s high service standards.
• Ability to work independently and collaboratively in a fast-paced environment.
• Basic understanding of retail operations, merchandising, and inventory control.
  
  
  

Benefits

• Competitive hourly wage
• Opportunities for promotion and career growth
• Health, dental, and vision benefits for full-time positions
• Employee discount on all Malley’s Chocolates
• Paid time off and holiday pay

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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