Retail Assistant Store Manager

Le Creuset; Johnson Creek (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Le Creuset in Johnson Creek, WI is seeking an Assistant Store Manager to partner with the Store Manager to drive sales, develop the store team, and deliver exceptional customer experiences on the showroom floor. You will coach employees to achieve goals, maintain premium service and brand standards, assist with scheduling and operations, and lead in the Store Manager's absence.

This role requires strong communication and a collaborative leadership style, with flexibility to work days, evenings,

Qualifications

• Retail leadership experience preferred in a specialty or customer-focused environment.
• Coaching employees to improve performance and achieve sales/KPI goals.
• Strong communication, organization, decision-making and problem-solving skills.
• Collaborative, hands-on leadership style with a desire to develop professionally.

Responsibilities

• Drive Business Results: Collaborate with Store Manager to meet sales, KPI, productivity and profitability goals while leading by example on the sales floor.
• Lead and Develop the Team: Support recruiting, onboarding, training, coaching and recognition to build an engaged, capable team.
• Deliver an Exceptional Customer Experience: Provide personalized service and product guidance to ensure a premiumLe Creuset brand experience.
• Support Store Operations: Assist with scheduling, cash handling, inventory accuracy, merchandising, loss prevention, safety and compliance.
• Provide Store Leadership: Oversee daily priorities and store operations in the Store Manager's absence, address customer and employee concerns.
• Build Strong Partnerships: Communicate needs and performance with Store Manager and collaborate with Retail, HR and other support teams.

Skills

Retail leadership

Customer service excellence

Team coaching

Communication

Problem solving

Organizational skills

Flexibility scheduling

Tools

POS systems

Microsoft Office

Handheld devices

Job description

Assistant Store Manager - Johnson Creek, WI

Where passion meets premium -- join our retail team!

The Recipe for Success: Role Summary

As our Assistant Store Manager, you will partner with the Store Manager to drive sales, develop the store team, deliver exceptional customer experiences, and support daily operations. You will lead by example on the sales floor, coach employees to achieve individual and store goals, and help maintain a positive and accountable team culture. In the Store Manager's absence, you will provide leadership and oversee store operations while ensuring Le Creuset's service, visual, and operational standards are consistently upheld.

Ingredients: Key Responsibilities

• Drive Business Results: Partner with the Store Manager to execute strategies that achieve sales, KPI, productivity, and profitability goals while leading by example on the sales floor.
• Lead and Develop the Team: Support recruiting, onboarding, training, coaching, and recognition efforts to build an engaged, knowledgeable, and accountable team.
• Deliver an Exceptional Customer Experience: Model personalized service and expert product guidance while coaching the team to consistently deliver a joyful, premium Le Creuset brand experience.
• Support Store Operations: Assist with scheduling, cash management, inventory accuracy, visual merchandising, loss prevention, safety, and compliance with company policies and procedures.
• Provide Store Leadership: Oversee daily priorities and store operations when the Store Manager is unavailable, address customer and employee concerns, and elevate issues when appropriate.
• Build Strong Partnerships: Communicate business needs and store performance to the Store Manager while collaborating with Retail, Human Resources, and other support teams.

The Perfect Blend

What We’re Looking For

• Previous retail sales and leadership experience, preferably in a specialty retail or customer-focused environment
• Experience coaching employees, supporting performance, and contributing to the achievement of sales and KPI goals
• Strong communication, organization, decision-making, and problem-solving skills
• A collaborative, hands‑on leadership style and a desire to continue developing professionally
• Proficiency with point-of-sale systems, Microsoft Office, and handheld or laptop devices
• Flexibility to work a varied schedule based on business needs, including days, evenings, weekends, and holidays
• Ability to remain active on the sales floor for extended periods, climb ladders, and lift or carry up to 25 pounds, with or without reasonable accommodation
• A genuine passion for delivering exceptional customer experiences and representing the Le Creuset brand

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.

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