Retail Assistant Store Manager

Le Creuset; Chevy Chase (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Le Creuset in Chevy Chase, MD is seeking an Assistant Store Manager to partner with the Store Manager to drive sales, develop the team, and deliver exceptional customer experiences in our premium retail environment. You will coach staff, manage daily operations, and ensure service, visual, and operational standards are upheld.

This role requires leadership on the floor and the ability to balance customer needs with business goals.

Qualifications

• Previous retail leadership and customer service experience.
• Ability to coach employees and drive KPI goals.
• Strong communication, organization and problem-solving skills.

Responsibilities

• Drive sales and profitability with Store Manager guidance.
• Lead and develop the store team through coaching and onboarding.
• Deliver exceptional customer experiences with product guidance and service excellence.
• Support store operations including scheduling, cash management, and safety compliance.
• Provide store leadership in the Store Manager's absence and communicate store performance.

Skills

Retail leadership

Customer service

Coaching

Communication

Problem solving

Microsoft Office

POS systems

Tools

POS systems

Microsoft Office

Job description

Assistant Store Manager - Chevy Chase, MD

Where passion meets premium - join our retail team!

The Recipe for Success: Role Summary

As our Assistant Store Manager, you will partner with the Store Manager to drive sales, develop the store team, deliver exceptional customer experiences, and support daily operations. You will lead by example on the sales floor, coach employees to achieve individual and store goals, and help maintain a positive and accountable team culture. In the Store Manager’s absence, you will provide leadership and oversee store operations while ensuring Le Creuset’s service, visual, and operational standards are consistently upheld.

Ingredients: Key Responsibilities

• Drive Business Results: Partner with the Store Manager to execute strategies that achieve sales, KPI, productivity, and profitability goals while leading by example on the sales floor.
• Lead and Develop the Team: Support recruiting, onboarding, training, coaching, and recognition efforts to build an engaged, knowledgeable, and accountable team.
• Deliver an Exceptional Customer Experience: Model personalized service and expert product guidance while coaching the team to consistently deliver a joyful, premium Le Creuset brand experience.
• Support Store Operations: Assist with scheduling, cash management, inventory accuracy, visual merchandising, loss prevention, safety, and compliance with company policies and procedures.
• Provide Store Leadership: Oversee daily priorities and store operations when the Store Manager is unavailable, address customer and employee concerns, and escalate issues when appropriate.
• Build Strong Partnerships: Communicate business needs and store performance to the Store Manager while collaborating with Retail, Human Resources, and other support teams.

The Perfect Blend: What We’re Looking For

• Previous retail sales and leadership experience, preferably in a specialty retail or customer-focused environment
• Experience coaching employees, supporting performance, and contributing to the achievement of sales and KPI goals
• Strong communication, organization, decision‑making, and problem‑solving skills
• A collaborative, hands‑on leadership style and a desire to continue developing professionally
• Proficiency with point‑of‑sale systems, Microsoft Office, and handheld or laptop devices
• Flexibility to work a varied schedule based on business needs, including days, evenings, weekends, and holidays
• Ability to remain active on the sales floor for extended periods, climb ladders, and lift or carry up to 25 pounds, with or without reasonable accommodation
• A genuine passion for delivering exceptional customer experiences and representing the Le Creuset brand

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values:

Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.

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