Retail Sales Lead (Full-Time)

Le Creuset; Rosemont (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Le Creuset in Rosemont, IL is seeking a Retail Sales Lead (Full-Time) to support sales, customer service, and daily store operations. You will handle opening and closing duties, cash handling, and help maintain our premium brand experience on the floor.

You will share product knowledge, drive store KPIs, and collaborate with a team to deliver exceptional customer service and visually appealing merchandising in a fast-paced specialty retail environment.

Qualifications

• Previous retail sales or customer service experience in a specialty environment.
• Experience with opening and closing procedures and cash handling.
• Dependability and ability to follow security and operational procedures.
• Customer-focused with strong communication and teamwork.
• Willingness to work varied schedule including weekends and holidays.
• Genuine interest in cooking, baking, entertaining, and Le Creuset brand.

Responsibilities

• Open and close the store, secure premises, manage cash-handling and procedures.
• Support sales and customer experience with product knowledge related to cooking, baking, and entertaining.
• Maintain operational and visual standards including cash management, merchandising, and inventory control.
• Collaborate with team members and store leadership to meet goals and adapt to changing needs.

Skills

Retail sales experience

Customer service

Communication skills

Teamwork

Flexible schedule

Interest in cooking / Le Creuset brand

Job description

Retail Sales Lead (Full-Time) - Rosemont, IL

Where passion meets premium – join our retail team!

Recipe for Success: Role Summary

As a Retail Sales Lead/Key Holder (Full-Time), you are a trusted member of the retail store team who supports sales, customer service, and daily store operations. You will be responsible for designated opening and closing duties, including securing the store and completing required cash-handling and operational procedures. Through your enthusiasm for the Le Creuset brand and products, you will create exceptional customer experiences, contribute to store sales goals, and help maintain our visual and operational standards.

Ingredients: Key Responsibilities

• Open and Close the Store: Perform authorized opening and closing procedures, including securing the store, managing keys and alarm codes, completing cash-handling responsibilities, and ensuring required operational and safety checks are completed.
• Support Sales and Customer Experience: Contribute to the achievement of sales and KPI goals, provide personalized service, and share product knowledge related to cooking, baking, and entertaining.
• Maintain Operational and Visual Standards: Support cash management, merchandising, inventory control, loss-prevention procedures, and the execution of Le Creuset’s visual and operational standards.
• Contribute to a Positive Team Environment: Communicate effectively, collaborate with team members and store leadership, demonstrate accountability, and adapt to changing business needs.

The Perfect Blend

What We’re Looking For

• Previous retail sales or customer service experience, preferably in a specialty retail environment
• Experience with opening and closing procedures, cash handling, or other key-holder responsibilities preferred
• Dependability, sound judgment, and the ability to follow established security and operational procedures
• A customer-focused approach with strong communication and teamwork skills
• Flexibility to work a varied schedule, including days, evenings, weekends, and holidays
• A genuine interest in cooking, baking entertaining, and the Le Creuset brand

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colorful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings color. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.

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