Retail Assistant Store Manager

Goodwill Brand; Conover (NC); On-site; USD 22,000 - 29,000; Full time

Job summary

Goodwill Industries of Northwest North Carolina is hiring Retail Assistant Managers to lead store teams with a focus on exceptional customer service and teamwork. You will ensure accountability for meeting goals and adhere to company guidelines in a fast-paced retail environment.

Role involves payroll/timekeeping, cash handling, closing duties, and stocking donations while maintaining a positive store atmosphere and compliant operations.

Qualifications

• Three or more years of retail experience with supervisory responsibility.
• Valid driver’s license required.
• High School Diploma or equivalent preferred.

Responsibilities

• Lead store teams with fair delegation and hands-on work across all store areas.
• Demonstrate commitment to friendly customer service and teamwork.
• Ensure accountability for meeting company goals and compliance with guidelines.
• Oversee payroll/timekeeping processes.
• Close the store, reconcile cash with daily sales, secure premises.
• Operate cash register and provide customer service at point of sale.
• Receive, price, and stock donations; assist in merchandising and tagging textiles.

Skills

Customer service

Team leadership

Cash handling

Scheduling

Education

High School diploma or equivalent

Tools

POS system

Job description

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

JOB DESCRIPTION

Our Retail Assistant Managers lead by example through fair delegation and hands-on work in every store area. They demonstrate a commitment to friendly customer service and team work. They show integrity, following company guidelines in letter and spirit. They hold associates and self accountable for meeting company goal, treating all staff with respect and fairness. They show integrity and resourcefulness and enjoy a varied and very fast-paced environment.

Retail Assistant Managers will be responsible for the following duties:

• Ensuring that production goals are met by staff.
• Creating a positive store environment for staff and customers.
• Payroll/timekeeping
• Assisting in ensuring production goals and sales goals are met.
• Closing store, reconciling cash with daily sales reports and securing facility for night.
• Cash register/customer service.
• Receiving, pricing and stocking donations. (Receivers may occasionally lift and carry up to 50 pounds, and frequently lift and carry 10 to 35 pounds.)
• Hanging/Inspecting/Tagging textile & clothing in a production style setting.

EDUCATION

High School Diploma or equivalent preferred.

EXPERIENCE

Requires three or more years of retail experience plus experience in a supervisory role. Prefer experience as a key holder.

Valid Drivers License Required.

HOURS

Stores are open M-Sat from 10am-8pm and open at 11am on Sundays.

PAY

$18.50

EOE. E-Verify Employer,