Retail Assistant Manager

Goodwill Industries of Northwest NC; West Jefferson (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Goodwill Industries of Northwest North Carolina, Inc. is seeking a Retail Assistant Manager to lead store teams, ensure friendly customer service, and uphold company guidelines.

They will supervise staff, manage payroll and cash handling, and support achieving production and sales goals across stores in a fast-paced environment. The role requires 3+ years of retail experience with supervisory duties; a High School Diploma or equivalent is preferred.

Qualifications

• Minimum 3 years of retail experience, including supervisory duties.
• High School Diploma or equivalent preferred.
• Experience as a key holder preferred.

Responsibilities

• Oversee store operations to meet production and sales goals.
• Lead staff, ensure positive store environment and customer service.
• Handle payroll/timekeeping and reconcile cash with daily reports.
• Receive, price, stock donations; assist in store opening/closing.
• Inspect and tag textiles/clothing in production setting.

Skills

Retail experience

Supervisory experience

Cash handling

Customer service

Education

High School Diploma or equivalent

Job description

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Go to: https://www.goodwillnwnc.org/about/

JOB DESCRIPTION

Our Retail Assistant Managers lead by example through fair delegation and hands-on work in every store area. They demonstrate a commitment to friendly customer service and team work. They show integrity, following company guidelines in letter and spirit. They hold associates and self accountable for meeting company goal, treating all staff with respect and fairness. They show integrity and resourcefulness and enjoy a varied and very fast-paced environment.

Retail Assistant Managers will be responsible for the following duties:

• Ensuring that production goals are met by staff.
• Creating a positive store environment for staff and customers.
• Payroll/timekeeping
• Assisting in ensuring production goals and sales goals are met.
• Closing store, reconciling cash with daily sales reports and securing facility for night.
• Cash register/customer service.
• Receiving, pricing and stocking donations. (Receivers may occasionally lift and carry up to 50 pounds, and frequently lift and carry 10 to 35 pounds.)
• Hanging/Inspecting/Tagging textile & clothing in a production style setting.

EDUCATION: High School Diploma or equivalent preferred.

EXPERIENCE: Requires three or more years of retail experience plus experience in a supervisory role. Prefer experience as a key holder

HOURS & PAY

HOURS: Stores are open M-Sat from 10am-8pm and open at 11am on Sundays.

PAY: $18.50/hour

EOE: E-Verify Employer