Retail Assistant Manager – Pickleball Pro Shop (Meridian)

Selkirk

Meridian (ID)

On-site

USD 29,000 - 33,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Paid holidays

Life insurance

Telemedicine

Employee assistance program

Employee discount on Selkirk gear

Job summary

Selkirk Sport in Meridian, Idaho is looking for an Retail Assistant Manager for our Pickleball Pro Shop. You will oversee daily operations, lead a small team, and ensure outstanding customer experiences on-site at our Meridian location with a focus on paddle demos and gear fitting.

You’ll manage schedules, train staff, handle refunds and warranty claims, and coordinate with the Coeur d’Alene shop for alignment. This role requires hands-on leadership and a passion for pickleball.

Qualifications

2+ years of retail or customer service experience, including leadership duties
Dependability and sound judgment working independently
Experience with cash handling, till counts, and deposits
Strong communication and customer service skills
Comfort learning POS, ticketing, and task-management systems
On-site availability including weekends and holiday peaks

Responsibilities

Run the store: open/close, daily task lists, displays, cash wrap, restocking, zoning, cleaning, lock-up
Sell and fit customers: paddle trials, fittings, sales of paddles, apparel, and accessories
Make the call on customer issues: final decisions on escalations, refunds, warranty claims
Lead the team: build weekly schedules, train associates, track tasks, plan team events
Handle cash and inventory: till reconciliation, bank deposits, stock receipts, inventory management

Skills

Retail experience

Customer service

Cash handling

Communication

POS systems

Weekend/holiday availability

Tools

Shopify POS

Job description

Retail Assistant Manager – Pickleball Pro Shop (Meridian)

At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.

We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.

Is this you?

You’re the person your last manager never had to check on. You’ve run a shift, counted a till, and turned a frustrated customer into a regular, and you’d honestly rather make the call than wait for one. And on your day off, you’re probably at the courts.

Selkirk’s Meridian Pro Shop needs a leader like that. You'll oversee daily operations at our Meridian location, making independent decisions on store operations, customer service, and team coordination while partnering closely with our Pro Shop Manager in Coeur d'Alene. Players come here to try paddles on our demo court and find gear that fits their game. Your job is to make every visit feel like the best pro shop they’ve ever been to, and to build a team that does the same when you’re not on the floor.

You’ll love this role if

You do your best work when someone trusts you with the keys and real responsibility
You’d rather fit a player into the right paddle than ring up a sale
You take pride in a spotless, perfectly zoned floor, and you’ll grab the mop yourself when it needs it
You want to be known as the Selkirk person in the Boise area pickleball community

This role probably isn't for you if

You want a manager on-site to check every decision with
You'd rather not work weekends, holidays, or launch days
Cleaning and unloading shipments feel like someone else's job

A day in the role might include

A customer’s paddle cracked mid-tournament and they want a replacement today, so you check it against warranty policy and make the call. A new paddle launches next week, so you build the schedule around it and get the team ready to demo it with confidence. A player who’s been stuck between two paddles spends 20 minutes on the demo court with you and leaves with the right one. You close out, count the till, and assign tomorrow’s restock in our task system.

What You’ll Do

Run the store

Open and close the shop, completing daily task lists for displays, cash wrap, restocking, zoning, cleaning, and lock-up
Own the store cleaning schedule and make sure it gets done

Sell and fit customers

Lead on the sales floor: greet customers, run paddle trials and fittings, and sell paddles, apparel, bags, and accessories
Deliver a premium, consultative Selkirk experience to every player who walks in

Make the call on customer issues

Make final decisions on in-store escalations, policy exceptions, and refunds
Process in-store warranty claims and returns according to Selkirk policy, documenting each accurately in our POS

Lead the team

Build the weekly schedule for part-time associates so every open hour is covered
Train associates on products, POS, daily tasks, and store standards
Assign and track tasks in our store management system, keeping Boise in step with our Coeur d’Alene shop
Plan team-building events every other month

Handle cash and inventory

Complete the monthly till reconciliation and bank deposit
Purchase daily shop supplies on the company card within approved limits
Receive and check in shipments, and train to take over physical inventory management for the Meridian location

What You Bring

Required

2+ years of retail or customer service experience, including at least 1 year as a shift lead, keyholder, supervisor, or assistant manager
A proven track record of dependability and sound judgment when working independently
Experience with cash handling, till counts, and deposits
Strong communication, conflict-resolution, and customer service skills
Comfort learning POS, ticketing, and task-management systems
An interest in pickleball and availability to work on-site, including weekends and holiday peaks

Nice to have

Experience in sporting goods, specialty retail, or a high-touch consumer brand
Experience scheduling and leading part-time staff
Experience with Shopify POS or a similar system
You’re an active player and know your paddles

Schedule and Travel

Full-time, hourly, 40 hours per week, on-site in Meridian
Schedule follows store hours and includes weekends, with flexibility for product launches, holidays, and events
Occasional travel to Coeur d’Alene for training and occasional off-site community or tournament events

Physical Requirements

Move around the retail floor and back room for extended periods and stand at the counter to assist customers and process transactions
Lift, carry, push, or pull merchandise, fixtures, carts, and equipment up to 40 lbs, with assistance or equipment as needed
Use hands and fingers regularly to operate the POS, handle and tag merchandise, set displays, and demo products
Close vision for transactions, SKU and price checks, and quality inspections
Indoor retail setting with an on-site demo court; occasional outdoor exposure at off-site events

What We Offer

$21.00–$24.00 per hour, based on experience
Real ownership of day-to-day operations at our Meridian Pro Shop
A pickleball-focused workplace with an on-site demo court and team-building events
Medical, dental, and vision insurance beginning the first of the month after your start date
Traditional or Roth 401(k) with a company match of 100% of the first 2% and 50% of the next 3%
40 hours of paid time off annually, accrued each pay period, plus paid company holidays
At least three days of paid sick leave annually, with additional leave where required by state law
Company-paid life and AD&D insurance, with additional coverage options
No-cost telemedicine for you and your household
A confidential Employee Assistance Program and additional voluntary benefits
75% off Selkirk gear and up to 60% off participating outdoor, fitness, and nutrition brands through ExpertVoice