Pro Shop Lead - Meridian Pickleball & Demo Court

Selkirk Sport, Inc.; Meridian (ID); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Team-building events

Employee discounts on Selkirk gear

Job summary

Selkirk Sport is seeking a hands-on manager for our Meridian Pro Shop to oversee daily operations, customer service, and team coordination on-site. You’ll partner with our Coeur d’Alene manager to deliver an exceptional Selkirk experience and lead a team responsible for demos, sales, and store standards.

This role requires 2+ years in retail or customer service, including leadership, cash handling, and POS familiarity.

Qualifications

• 2+ years of retail or customer service experience, including at least 1 year as a shift lead, keyholder, supervisor, or assistant manager.
• A proven track record of dependability and sound judgment when working independently.
• Experience with cash handling, till counts, and deposits.
• Strong communication, conflict-resolution, and customer service skills.
• Comfort learning POS, ticketing, and task-management systems.
• An interest in pickleball and availability to work on-site, including weekends and holiday peaks.

Responsibilities

• Run the store: Open and close the shop, complete daily task lists for displays, cash wrap, restocking, zoning, cleaning, and lock-up.
• Own the store cleaning schedule and ensure it gets done.
• Sell and fit customers: Lead on the sales floor, greet customers, run paddle trials and fittings, and sell paddles, apparel, bags, and accessories.
• Deliver a premium, consultative Selkirk experience to every player who walks in.
• Make the call on customer issues: Make final decisions on in-store escalations, policy exceptions, and refunds.
• Process in-store warranty claims and returns according to Selkirk policy, documenting each accurately in our POS.
• Lead the team: Build the weekly schedule for part-time associates so every open hour is covered.
• Train associates on products, POS, daily tasks, and store standards.
• Assign and track tasks in our store management system, keeping Boise in step with our Coeur d’Alene shop.
• Plan team-building events every other month.
• Handle cash and inventory: Complete the monthly till reconciliation and bank deposit.
• Purchase daily shop supplies on the company card within approved limits.
• Receive and check in shipments, and train to take over physical inventory management for the Meridian location.

Skills

Retail experience

Customer service

Shift lead experience

Cash handling

POS systems

Communication skills

Team leadership

On-site availability

Tools

Shopify POS

Job description

Selkirk Sport is seeking a hands-on manager for our Meridian Pro Shop to oversee daily operations, customer service, and team coordination on-site. You’ll partner with our Coeur d’Alene manager to deliver an exceptional Selkirk experience and lead a team responsible for demos, sales, and store standards.

This role requires 2+ years in retail or customer service, including leadership, cash handling, and POS familiarity.