Pickleball Pro Shop Lead - Own Operations & Service

Selkirk Sport - We Are Pickleball; Meridian (ID); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Insurance: medical, dental, vision

401(k) with company match

Paid time off and holidays

Employee discount on Selkirk gear

On-site demo court and pickleball‑foc­

Job summary

Selkirk Sport in Meridian is hiring to lead our Meridian Pro Shop, overseeing daily operations, customer service, and team coordination. You’ll partner with the Coeur d'Alene shop manager to ensure a top‑notch in‑person experience for players trying paddles and buying gear.

The ideal candidate has 2+ years in retail or customer service with shift‑lead experience, is comfortable with cash handling and POS, and can work weekends and holidays.

Qualifications

• 2+ years of retail or customer service experience, including at least 1 year as a shift lead, keyholder, supervisor, or assistant manager.
• Experience with cash handling, till counts, and deposits.
• Strong communication, conflict-resolution, and customer service skills.
• Comfort learning POS, ticketing, and task-management systems.
• An interest in pickleball and availability to work on-site, including weekends and holiday peaks.

Responsibilities

• Open and close the shop, completing daily task lists for displays, cash wrap, restocking, zoning, cleaning, and lock-up.
• Own the store cleaning schedule and ensure it gets done.
• Lead on the sales floor: greet customers, run paddle trials and fittings, and sell paddles, apparel, bags, and accessories.
• Deliver a premium, consultative Selkirk experience to every player who walks in.
• Make final decisions on in-store escalations, policy exceptions, and refunds; process warranty claims and returns.
• Build the weekly schedule for part-time associates; train staff; assign and track tasks.
• Manage monthly till reconciliations, bank deposits, and inventory processes for Meridian.

Skills

Retail leadership

Cash handling

Customer service

POS familiarity

Team leadership

Communication

Conflict resolution

Weekend availability

Inventory management

Tools

Shopify POS

Job description

Selkirk Sport in Meridian is hiring to lead our Meridian Pro Shop, overseeing daily operations, customer service, and team coordination. You’ll partner with the Coeur d'Alene shop manager to ensure a top‑notch in‑person experience for players trying paddles and buying gear.

The ideal candidate has 2+ years in retail or customer service with shift‑lead experience, is comfortable with cash handling and POS, and can work weekends and holidays.