Retail Assistant Manager - Lincoln Park, MI - United Wireless, a T-Mobile AR

United Wireless; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a fast-growing wireless retailer as a Retail Associate Manager, where you'll lead a dynamic team to enhance customer experiences and drive sales. This role focuses on fostering a customer-first culture, coaching sales representatives, and ensuring operational excellence. With a commitment to inclusivity and teamwork, you'll thrive in an environment that empowers you to reach your full potential. Enjoy comprehensive benefits, including health insurance and paid time off, while making a significant impact in a supportive and innovative workplace.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

Paid Time Off

Qualifications

• 12+ years of customer service and/or sales experience, preferably in retail.
• Reliable transportation and a flexible schedule required.

Responsibilities

• Coach Sales Representatives to improve customer interactions.
• Manage customer wait times for a smooth in-store experience.
• Drive financial results by monitoring performance indicators.

Skills

Customer Service

Field Sales

Account Opening

JMS

BPO

Import & Export

Education

High School Diploma or GED

Job description

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty, and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer-first culture by instilling our core values in every team member. You will ensure that each customer's experience is seamless, confident, and solutions-oriented.

Key Responsibilities:

1. Coach Sales Representatives to improve customer interactions and performance.
2. Manage customer wait times to ensure a smooth in-store experience.
3. Stay informed on products, services, and leadership practices to guide the team effectively.
4. Support store maintenance, visual merchandising, and retail procedures.
5. Ensure the team uses store systems and communications efficiently.
6. Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts.
7. Uphold United Wireless policies and procedures.

Requirements:

1. Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent.
2. Reliable transportation and a flexible schedule are required.
3. 12+ years of customer service and/or sales experience, preferably in retail.
4. Ability to stand for long periods and perform physical tasks as needed.
5. We are committed to fostering an inclusive workplace; reasonable accommodations are available for individuals with disabilities.

Benefits (for full-time employees):

• Health, dental, vision, and life insurance.
• Long-term and short-term disability coverage.
• Paid time off to support a healthy work-life balance.

About United Wireless:

United Wireless, headquartered in Farmington Hills, Michigan, established in 2007, has grown to over 125 locations across 13 states. We are a fast-growing wireless retailer committed to excellence, opportunity, and a supportive culture. Our core value #BeTheBestU drives us to empower our team members to reach their full potential. We are an equal-opportunity employer fostering an inclusive environment where everyone can succeed. Join us if you value teamwork, growth, and innovation!

Required Experience: Manager

Key Skills: Customer Service, JMS, BPO, Field Sales, Import & Export, Account Opening

Employment Type: Full-Time

Experience: 12+ years

Vacancy: 1

Monthly Salary: $14,000 - $16,000