Retail Assistant Manager - Lead Teams & Customer Experience

Domino's Pizza; Lincoln (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Domino's Pizza in Lincoln, IL is seeking an Assistant Manager to oversee daily operations, coach the team, handle cash, and ensure outstanding customer experiences at 415 Keokuk Street.

The role requires strong leadership, excellent communication, and a focus on store standards. You will mentor staff, drive sales, manage inventory, and collaborate with the store manager on performance and scheduling to maintain optimal service levels.

Qualifications

• Minimum high school diploma or equivalent.
• Food safety certification or willingness to obtain.
• Proven leadership in fast-paced retail or food service.
• Strong math and cash-handling skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and manage time effectively.
• Experience with scheduling and team development.
• Familiarity with POS systems and basic computer apps.
• Flexibility to work evenings, weekends, and holidays.
• Commitment to customer service and store standards.
• Knowledge of store operations and compliance.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Oversee and manage daily store operations during assigned shifts, ensuring smooth workflow and adherence to company standards
• Lead, mentor, and motivate team members to achieve performance goals while maintaining high service standards
• Manage cash handling, financial transactions, and reconciliation with accuracy
• Respond to customer inquiries professionally and resolve issues promptly with empathy and decisiveness
• Maintain store cleanliness, organization, and visual merchandising standards
• Train new and existing team members on company policies, procedures, and best practices
• Assist in inventory management, stock control, and ordering processes
• Answer phone calls and manage customer orders efficiently
• Implement and enforce company policies and procedures consistently across all shifts
• Collaborate with the store manager to analyze performance metrics, identify improvement opportunities, and achieve sales targets
• Handle scheduling and staff coordination to optimize coverage and operational efficiency
• Conduct performance reviews and provide constructive feedback to support team development

Skills

Leadership

Cash handling

Customer service

Multitasking

Scheduling

Problem solving

Flexibility

Math/analytical

Conflict resolution

Physical stamina

Education

High school diploma

Food safety certification

Business/management development

Tools

POS systems

Basic computer apps

Job description

Domino's Pizza in Lincoln, IL is seeking an Assistant Manager to oversee daily operations, coach the team, handle cash, and ensure outstanding customer experiences at 415 Keokuk Street.

The role requires strong leadership, excellent communication, and a focus on store standards. You will mentor staff, drive sales, manage inventory, and collaborate with the store manager on performance and scheduling to maintain optimal service levels.