Assistant Manager – Customer Experience & Operations

Domino's Pizza; Litchfield (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Domino's Pizza in Litchfield, IL is seeking an enthusiastic Assistant Manager to oversee daily operations, supervise team members, and ensure a standout customer experience. You will coach staff, handle cash and inventory, assist with scheduling, analyze performance metrics, and maintain store standards.

This role offers growth opportunities in a fast-paced retail food service environment. Candidates should be reliable, coachable, and able to lift up to 25 pounds as part of shifts.

Qualifications

• Friendly, diligent, and responsible demeanor with a positive attitude.
• Strong math and problem-solving skills.
• Proven experience in money management and cash handling.
• Excellent customer service skills with a commitment to customer satisfaction.
• Demonstrated ability to manage and supervise employees effectively.
• Strong communication skills, both written and verbal.
• Organizational and time management abilities.
• Ability to work collaboratively with team members at all levels.
• Physical capability to lift up to 25 pounds regularly.
• Reliability and consistent attendance.

Responsibilities

• Run shifts efficiently while maintaining high operational standards and ensuring all store procedures are followed.
• Lead, motivate, and support team members through coaching, feedback, and performance management.
• Manage cash handling, reconciliation, and financial transactions with accuracy and transparency.
• Interact professionally with customers and employees, resolving concerns with empathy and decisiveness.
• Answer phones, take orders, and provide outstanding customer service that exceeds expectations.
• Oversee store cleanliness, organization, and maintenance of all areas.
• Assist with scheduling, training, and onboarding of new team members.
• Analyze store performance metrics and identify opportunities for improvement.
• Handle physical tasks including lifting up to 25 pounds regularly.
• Support inventory management and stock organization.
• Communicate clearly with management regarding operational challenges and successes.

Skills

Customer service

Cash handling

Leadership

Communication

Scheduling

Team supervision

Operations management

Problem solving

Physical stamina

Tools

POS systems

Job description

Domino's Pizza in Litchfield, IL is seeking an enthusiastic Assistant Manager to oversee daily operations, supervise team members, and ensure a standout customer experience. You will coach staff, handle cash and inventory, assist with scheduling, analyze performance metrics, and maintain store standards.

This role offers growth opportunities in a fast-paced retail food service environment. Candidates should be reliable, coachable, and able to lift up to 25 pounds as part of shifts.