Retail Assistant Manager: Lead Team, Elevate Service

Lovisa Pty Ltd; Willow Grove (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Lovisa Pty Ltd is seeking an Assistant Store Manager to help lead our retail team and deliver exceptional customer experiences, while supporting daily operations and achieving business goals.

You will assist in coaching store associates, drive sales, manage inventory, and ensure the store upholds Lovisa’s visual standards and brand image. This role requires leadership, strong communication, and a passion for fashion.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to perform tasks like standing, lifting, and moving merchandise.
• Embody company values and culture.
• Maintain professional appearance and attitude.
• Act as a brand ambassador both in-store and in the community.
• Stay current with fashion trends and product knowledge.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members
• Drive sales performance through team motivation and leadership
• Execute opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee shipments and merchandise flow
• Monitor shrink prevention measures
• Ensure store meets visual merchandising standards
• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Skills

Retail management

Leadership

Customer service

Communication skills

Problem solving

Team development

Brand ambassador

Flexible availability

Physical ability

Job description

Lovisa Pty Ltd is seeking an Assistant Store Manager to help lead our retail team and deliver exceptional customer experiences, while supporting daily operations and achieving business goals.

You will assist in coaching store associates, drive sales, manage inventory, and ensure the store upholds Lovisa’s visual standards and brand image. This role requires leadership, strong communication, and a passion for fashion.