Retail Assistant Store Manager — Lead, Coach & Drive Sales

Lovisa Pty Ltd; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Lovisa Pty Ltd is seeking an energetic Assistant Store Manager to help lead our fashion jewelry team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

You will coach and develop staff, drive sales, manage inventory, ensure visual standards, and maintain a welcoming store environment. Flexible availability including evenings, weekends, and holidays is required.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to stand, lift and move merchandise.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Foster effective communication across all team members.
• Lead by example in providing outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales performance through team motivation and leadership.
• Execute opening/closing protocols.
• Manage inventory control and stockroom organization.
• Oversee accurate processing of shipments and merchandise flow.
• Monitor and maintain shrink prevention measures.
• Ensure store meets visual merchandising standards.
• Create an engaging shopping environment.
• Resolve customer concerns professionally and efficiently.
• Maintain store appearance and cleanliness.
• Lead team in delivering personalized service.
• Support payroll management and scheduling.
• Maintain accurate financial records and reports.
• Ensure compliance with company policies and procedures.
• Assist with loss prevention initiatives.

Skills

Retail management

Customer service

Team leadership

Communication

Problem-solving

Job description

Lovisa Pty Ltd is seeking an energetic Assistant Store Manager to help lead our fashion jewelry team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

You will coach and develop staff, drive sales, manage inventory, ensure visual standards, and maintain a welcoming store environment. Flexible availability including evenings, weekends, and holidays is required.