Retail Assistant Manager - Lead Store Ops & Service

JD Sports NA; Glasgow (KY); On-site; GBP 11,000 - 15,000; Full time

Job summary

The Assistant Manager at Hibbett I City Gear in Glasgow, KY, supports the Store Manager in daily operations and admin duties, ensuring store goals are met and policies followed. This role requires product knowledge across departments and a passion for outstanding customer service, with responsibility in the Manager's absence.

You'll assist with selling, restocking, merchandising, ordering, scheduling, and personnel matters while guiding staff to profitability and excellent customer experiences

Qualifications

• Experience in retail footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative and reliability.

Responsibilities

• Assist the Store Manager in controlling assets and operations.
• Support action plans for selling, restocking, merchandising, and scheduling.
• Handle store absence coverage and overall store responsibilities.
• Participate in recruiting, training, and evaluating staff.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales, expenses to ensure profitability.
• Direct staff to meet department standards and tasks.
• Maintain awareness of inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform administrative duties and assist in Store Manager responsibilities.
• Promote services and merchandise and uphold company policies.

Skills

Customer service

Retail operations

Team leadership

Communication skills

Inventory awareness

Job description

The Assistant Manager at Hibbett I City Gear in Glasgow, KY, supports the Store Manager in daily operations and admin duties, ensuring store goals are met and policies followed. This role requires product knowledge across departments and a passion for outstanding customer service, with responsibility in the Manager's absence.

You'll assist with selling, restocking, merchandising, ordering, scheduling, and personnel matters while guiding staff to profitability and excellent customer experiences