Retail Assistant Manager — Lead Store Ops & Service

Goodwill Southwest Florida; Cape Coral (FL); On-site; USD 39,499 - 48,276; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off

Paid holidays

Employee Discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support daily store operations at our Cape Coral location. Under the Store Manager, you will help drive sales, control expenses, and ensure excellent customer service and merchandising standards.

The role requires at least two years in retail sales and one year in supervision, with strong interpersonal skills and comfort with POS and donation systems. Flexible schedules including evenings, weekends, and holidays are expected.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum of two years retail sales experience.
• Minimum of one year of management or supervisory experience.
• Ability to learn and correctly use point-of-sale systems, donation systems, and office computer, telephone, and related equipment.
• Strong interpersonal, leadership, and customer service skills with the ability to exercise good judgment in stressful situations.
• Ability to stand for extended periods and lift up to 40 pounds.

Responsibilities

• Support the Store Manager in achieving revenue, expense, and profit objectives in alignment with the store budget.
• Supervise, train, and coach team members in production, merchandising, checkout, customer service, and mission integration.
• Ensure compliance with all company policies, procedures, merchandise standards, and customer service expectations.
• Assist with daily store operations, including use of point-of-sale systems, donation systems, and office equipment.
• Lead by example in delivering excellent customer service while maintaining a positive, productive work environment.
• Maintain flexibility to work long hours, evenings, weekends, and holidays as required by store operations.

Skills

Leadership

Customer service

Interpersonal skills

Scheduling flexibility

Staff training

Math proficiency

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Donation systems

Office equipment

Job description

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support daily store operations at our Cape Coral location. Under the Store Manager, you will help drive sales, control expenses, and ensure excellent customer service and merchandising standards.

The role requires at least two years in retail sales and one year in supervision, with strong interpersonal skills and comfort with POS and donation systems. Flexible schedules including evenings, weekends, and holidays are expected.