Retail Assistant Manager - Lead Store Ops & Customer Experience

Family Dollar; Mesa (AZ); On-site; USD 41,328,000 - 49,594,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Family Dollar in Mesa, Arizona is seeking a motivated team member to support store operations and daily activities from opening to closing. You will assist customers with a positive, approachable attitude and help organize merchandise, transfers from the delivery truck to stockroom and sales floor, and maintain seasonal areas.

You will contribute to a safe, clean, and welcoming shopping environment, participate in training Store Associates, adhere to company policies, and help protect store

Qualifications

• High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives (e.g., merchandise schematics, etc.) is required
• Store management experience in retail, grocery, or drug store environment is preferred
• Must be able to lift up to 55 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Strong communication, interpersonal, and written skills are required
• Ability to work in a high-energy, team environment is required
• Exceptional customer service, organizational, and communication skills are required
• Strong problem solving and decision-making skills are required

Responsibilities

• Assist with store functions and day-to-day store activities
• Help customers in a positive, approachable manner and address any questions or concerns they may have
• Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained
• Perform opening and closing procedures as needed
• Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities
• Maintain promotional effectiveness of store-front fixtures and displays
• Assist in ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention
• Maintain areas of the store, including a well-stocked sales floor and organized stockroom, to company standards
• Protect and secure all company assets, including store cash
• Adhere to policies and procedures including safety guidelines and ensure all store associates follow company policies and procedures
• Help the Store Manager supervise, train, and develop Store Associates
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High school diploma or equivalent

Store management experience (retail) preferred

Job description

Family Dollar in Mesa, Arizona is seeking a motivated team member to support store operations and daily activities from opening to closing. You will assist customers with a positive, approachable attitude and help organize merchandise, transfers from the delivery truck to stockroom and sales floor, and maintain seasonal areas.

You will contribute to a safe, clean, and welcoming shopping environment, participate in training Store Associates, adhere to company policies, and help protect store