Retail Assistant Manager: Lead Sales & Service

R301US Hibbett Retail, Inc.; Roswell (NM); On-site; USD 22,000 - 25,000; Full time

Job summary

Hibbett Retail, Inc. in Roswell, NM is seeking an Assistant Manager to support Store Manager with daily operations and customer service excellence.

You will be knowledgeable across departments and ready to step in during the Store Manager's absence, ensuring policies and store standards are followed, while promoting merchandise. The role emphasizes helping customers, scheduling, inventory awareness, and leading by example in a fast-paced retail setting.

Qualifications

• Experience in a retail environment, preferably footwear/apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead a team and support store goals.
• Self-starter with initiative and attention to detail.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Collaborate with Store Manager to set action plans for selling, restocking, merchandising, ordering, and scheduling.
• Lead in the Store Manager's absence and ensure store responsibilities are met.
• Provide knowledge and guidance to employees and customers across departments as needed.
• Monitor inventory movement, sales statistics, and expenses to support profitability.
• Ensure extraordinary customer service per policy manuals and standards.
• Promote and sell services and merchandise offered by the store.
• Uphold all company policies and internal controls.

Skills

Customer service

Interpersonal skills

Team leadership

Communication skills

Fast-paced environment

Job description

Hibbett Retail, Inc. in Roswell, NM is seeking an Assistant Manager to support Store Manager with daily operations and customer service excellence.

You will be knowledgeable across departments and ready to step in during the Store Manager's absence, ensuring policies and store standards are followed, while promoting merchandise. The role emphasizes helping customers, scheduling, inventory awareness, and leading by example in a fast-paced retail setting.