Retail Assistant Manager: Lead Ops & Customer Service

R301US Hibbett Retail, Inc.; Mobile (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Hibbett Retail, Inc. in Mobile, AL is seeking an Assistant Manager to support store operations, merchandising, and customer service excellence. You will work closely with the Store Manager to implement action plans, supervise staff, manage inventories, and promote merchandise with the goal of achieving store targets.

The role requires experience in retail, strong communication, and the ability to lead in the Store Manager's absence. This position is non-exempt and hourly, reporting to Operations.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.

Skills

Retail experience

Customer service

Team leadership

Communication

Attention to detail

Self-starter

Multitasking

Customer service excellence

Job description

Hibbett Retail, Inc. in Mobile, AL is seeking an Assistant Manager to support store operations, merchandising, and customer service excellence. You will work closely with the Store Manager to implement action plans, supervise staff, manage inventories, and promote merchandise with the goal of achieving store targets.

The role requires experience in retail, strong communication, and the ability to lead in the Store Manager's absence. This position is non-exempt and hourly, reporting to Operations.