Retail Assistant Manager: Lead, Elevate Customer Experience

Goodwill of Central and Coastal Virginia in; Mechanicsville (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of Central and Coastal Virginia in Mechanicsville, VA is seeking a Retail Assistant Manager to join the management team at our retail location. The role focuses on maximizing financial results, store appearance, customer experience, and associate satisfaction.

You will lead by example, support onboarding, run daily operations, manage donations processing, and ensure security and compliance while maintaining Goodwill's standards and values.

Qualifications

• High School Diploma or GED preferred; combination with experience considered.
• 2 years of leadership experience required.
• Background check required.
• Evenings and weekends may be required.

Responsibilities

• Identify work, delegate tasks, and develop associates to meet financial goals.
• Ensure customer service standards and internal/external excellence.
• Support store management with onboarding, meetings, and performance reviews.
• Manage donations processing, pricing, and inventory controls.
• Communicate with supervisor and management on operations and personnel.
• Ensure security of assets and use management reports to identify trends.

Skills

Leadership

Customer service

Communication

Team building

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia in Mechanicsville, VA is seeking a Retail Assistant Manager to join the management team at our retail location. The role focuses on maximizing financial results, store appearance, customer experience, and associate satisfaction.

You will lead by example, support onboarding, run daily operations, manage donations processing, and ensure security and compliance while maintaining Goodwill's standards and values.