Retail Assistant Manager — Lead Customer Experience

Knitwell Group; Albertville (AL); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Advancement opportunities across our品牌

Job summary

KnitWell Group in Albertville, AL, is seeking an Assistant Manager for the New Ann Taylor Factory location to support the customer experience and shape a strong store culture. You’ll lead on the sales floor and model the brand’s behaviors to engage customers and develop the team.

The role emphasizes hospitality, POS proficiency, and driving results through coaching, talent development, and operational excellence. Benefits include medical, dental, vision, 401(k), PTO, and monthly bonuses.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when engaging customers and staff.
• Proficient with point-of-sale systems.
• Strong business acumen and ability to drive results.
• Willingness to take initiative.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Customer service

POS systems

Team leadership

Hospitality mindset

Tools

POS system

Job description

KnitWell Group in Albertville, AL, is seeking an Assistant Manager for the New Ann Taylor Factory location to support the customer experience and shape a strong store culture. You’ll lead on the sales floor and model the brand’s behaviors to engage customers and develop the team.

The role emphasizes hospitality, POS proficiency, and driving results through coaching, talent development, and operational excellence. Benefits include medical, dental, vision, 401(k), PTO, and monthly bonuses.