Retail Assistant Manager: Lead Bold Customer Experience

Pop Mart; Town of Florida (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401k plan

Health insurance

Paid time off

Family leave

Job summary

POP MART in Sawgrass Mills Mall is seeking an Assistant Store Manager to lead the team on the sales floor, coach associates, and ensure a premier customer experience while supporting all aspects of store operations.

You will partner with the Store Manager to drive sales performance, manage merchandising and inventory, supervise scheduling, and act as Manager on Duty when the Store Manager is unavailable. This role requires at least 2 years of retail leadership and a passion for designer toys.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Lead from the sales floor to deliver an exceptional customer experience.
• Partner with the Store Manager to hit sales goals and KPIs including sales, conversion, UPT, ATV, payroll productivity, and inventory accuracy.
• Oversee daily store operations, cash handling, safety and compliance.
• Support visual merchandising, inventory management, and seasonal campaigns.
• Serve as Manager on Duty when the Store Manager is unavailable.

Skills

Retail leadership

Coaching skills

Customer experience

Communication skills

Education

High School Diploma

Tools

POS system

Job description

POP MART in Sawgrass Mills Mall is seeking an Assistant Store Manager to lead the team on the sales floor, coach associates, and ensure a premier customer experience while supporting all aspects of store operations.

You will partner with the Store Manager to drive sales performance, manage merchandising and inventory, supervise scheduling, and act as Manager on Duty when the Store Manager is unavailable. This role requires at least 2 years of retail leadership and a passion for designer toys.